- Insist PMs meet the highest standard of responding quickly to phone messages and e-mails. Very few people live up to my standard on this issue, but those who do are greatly appreciated (and successful!). It has to be known in your firm how important it is for a PM to be responsive. Those who are not must be sanctioned. Those who are repeat offenders need to be taken out of the job. I know I sound like a broken record on this issue, but there are still way too many instances of delays in project communications that are completely unnecessary.
- If you do any training, make it assertiveness training. Being walked over by clients, subconsultants, contractors, and owners is a huge problem for weak project managers. Just being able to assert yourself in fee negotiations, extra services requests, and when confronting performance issues with other team members or contractors can make all the difference in a profitable job or not in the end. This type of training is far more critical than scheduling techniques. Yet, I rarely see it offered.
Project Management Made Simple
Apr 18, 2005
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