Refund policy

RETURN AND EXCHANGE POLICY


In-person Events and Workshops:

  • Cancellations made in writing more than 30 days before the event start date will be eligible for a full refund, minus a 4% administration fee.
  • Cancellations made in writing between 15-30 days before the event start date will be refunded, minus a 50% cancellation and administration fee.
  • Cancellations made in writing within two (2) weeks before the event start date will not be eligible for refund. But substitutions (transferring the registration to another attendee) will be allowed. Partial credit of up to 50% may also be considered.
  • Substitution should be managed via the ticketing system at least three days prior to the event start date. Please check your registration confirmation email and make changes directly to the registration/ticket page.
  • “No shows” will not be eligible for refunds or credits.
  • Credits are only valid for one calendar year; the full value of the credit will be forfeited at the end of this period.
  • All cancellation notifications must be sent to Zweig Group at events@zweiggroup.com


Webinar Registration:

  • Cancellations made at least 3 days before the scheduled webinar date will be eligible for a full refund, minus a 4% administration fee.
  • Cancellations received 3 days or less before the webinar date will not qualify for refunds. But substitutions (transferring the registration to another attendee) will be allowed. Partial credit of up to 50% may also be considered.
  • "No-shows" will not be eligible for refunds or credits.
  • Credits are only valid for one calendar year; the full value of the credit will be forfeited at the end of this period.
  • For further assistance or information, contact Zweig Group at events@zweiggroup.com


Product Purchase:

  • All digital and downloadable materials are final sales and not eligible for returns. Exchanges may be considered on a case-by-case basis, please contact us at ecommerce@zweiggroup.com for assistance. 
  • Return of printed materials and merchandise is accepted within 30 days of the original order, minus shipping.
  • Returns must be in sellable condition and include the order number or invoice number; otherwise, a credit cannot be issued.
  • Refunds will be issued in the same form of payment used for the original order. Shipping charges are non-refundable.