"Client satisfaction surveys" or "client perception studies" in the architecture, engineering, planning, and environmental consulting industry are about a lot more than putting a quick happiness rating on a client.
When conducted correctly, these surveys can be powerful tools to inform your firm's strategic or marketing plan. Here are seven things you can do to get the most out of your firm's client satisfaction survey:
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Seven ways to get the most out of a client satisfaction survey
Nov 13, 2017
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