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Search results

10 results found for “take for granted”

Surveys & Reports
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Surveys & Reports

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  • Reclaiming the future

    Reclaiming the future

    July 20, 2025

    By Ricardo Jesus Maga Rojas | NOMA’s HBCU Professional Development Program is reshaping architecture by expanding opportunity, building networks, and investing in underrepresented talent.

    Read
  • Zweig Group announces 2025 Best Firms To Work For winners

    Zweig Group announces 2025 Best Firms To Work For winners

    May 27, 2025

    Entries are now open for Zweig Group’s 2026 awards program. For more than 25 years, these awards have recognized the firms, teams, and individuals raising the bar in the AEC industry. Think your firm has...

    Read
  • A personal approach: Grant Meyer

    A personal approach: Grant Meyer

    December 15, 2024

    By Liisa Andreassen | CEO of AE2S (Grand Forks, ND), a civil/environmental engineering consulting firm specializing in drinking water, wastewater, and water resources.

    Read
  • The trouble with familiarity

    The trouble with familiarity

    November 17, 2024

    By Brad Thurman | Consistently nurturing long-term client relationships and adding value are essential to maintaining loyalty and avoiding complacency.

    Read
  • Finding opportunities: Leo Rubio

    Finding opportunities: Leo Rubio

    May 12, 2024

    President and CEO of Bennett Engineering Services + Y&C Transportation Consultants, a firm that provides enduring and award-winning civil engineering services.

    Read
  • Contractual provisions and design ownership

    Contractual provisions and design ownership

    April 14, 2024

    By Lauren Martin | The Architectural Works Copyright Protection Act of 1990 granted architects copyright protection for their designs, but recent trends see ownership shifting.

    Read
  • Strategic steps for government affairs

    Strategic steps for government affairs

    February 04, 2024

    By Katherine Nanowski | Understanding and participating in government affairs can play a valuable role in a company’s business development process.

    Read
  • Retaining working moms in AEC

    Retaining working moms in AEC

    December 10, 2023

    By Rachel Wilde | By engaging working mothers in the workplace effectively, we can help retain top talent in our industry and create a better tomorrow for our daughters.

    Read
  • Better not forget about your people

    Better not forget about your people

    October 01, 2023 | Mark C Zweig

    By Mark Zweig | Owning a firm that will be profitable and grow over time requires a longer term view and a willingness to invest in the people who generate the revenue.

    Read
  • Forest and trees of compensation

    Forest and trees of compensation

    September 24, 2023 | Jeremy Clarke

    By Jeremy Clarke | Use these four common sense pillars to build your firm’s compensation strategy.

    Read
  • Proposal manager, who is your client?

    Proposal manager, who is your client?

    August 20, 2023

    By Mercedez Thompson | A firm’s approach to proposal development greatly impacts how marketing and proposal professionals do their job and how they understand their role.

    Read
  • TZL Podcast: Melvalean McLemore & Zhetique Gunn

    TZL Podcast: Melvalean McLemore & Zhetique Gunn

    August 10, 2023 | Randy Wilburn

    In this enlightening episode of the TZL podcast, Melvalean MacLemore and Zhetique Gunn, dedicated committee members of the National Organization of Minority Architects (NOMA) and key players in the HBCU Professional Development Program (PDP), sit...

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  • An entrepreneurial event

    An entrepreneurial event

    July 23, 2023 | chad clinehens pe

    By Chad Clinehens | This year’s ElevateAEC Conference is an opportunity for you to drive personal and professional growth.

    Read
  • Happiness in a business sense

    Happiness in a business sense

    July 16, 2023

    By Joseph Losaria | A happy team is more productive and engaged, so make sure happiness isn’t just a personal goal but a business goal, as well.

    Read
  • Choosing to retain top talent

    Choosing to retain top talent

    July 09, 2023 | ying liu leed ap bd c

    By Ying Liu | Organizations must proactively develop strategies to identify and retain top talent.

    Read
  • Don’t take it for granted

    Don’t take it for granted

    June 25, 2023

    By John Watkins | Great partnership between groups inside and outside the firm don’t just happen on their own.

    Read
  • That’s the job

    That’s the job

    June 04, 2023

    By Jane Lawler Smith | For AEC marketers, crafting messaging that makes sense, resonates with your intended audience, and lodges in their minds is simply the job.

    Read
  • Responsibility: Neal McFarlane

    Responsibility: Neal McFarlane

    March 26, 2023

    By Liisa Andreassen | President and CEO of McFarlane Architects, a dynamic architectural, planning, and interior design firm that provides innovative design solutions to its clients.

    Read
  • Effecting change

    Effecting change

    November 06, 2022 | Jamie Claire Kiser

    By Jamie Claire Kiser | ElevateHER provides a platform for AEC professionals to effect the change they want to see in our industry.

    Read
  • Personal reflections

    Personal reflections

    June 12, 2022 | Mark C Zweig

    By Mark Zweig | These are “the good old days,” so don’t take anything for granted and find something to enjoy in even the most mundane aspects of life.

    Read
  • Steward of the firm: Kevin Eipperle

    Steward of the firm: Kevin Eipperle

    June 05, 2022

    By Liisa Andreassen | President of FEH Design (Dubuque, IA), a full-service architectural, structural engineering, inter design team that’s creating a better world through design.

    Read
  • Trying to stay positive

    Trying to stay positive

    March 13, 2022 | Mark C Zweig

    By Mark Zweig | If you are a leader in an AEC firm, it’s crucial that you stay positive in spite of all the bad news we’re seeing these days.

    Read
  • The future of work

    The future of work

    January 09, 2022

    By Kevin Brown | Those companies that are resolute, agile, and creative will define the workplace rules of tomorrow, while the rest will be forced to follow or buckle beneath the pressure.

    Read
  • Stand for something: Jay Brotman

    Stand for something: Jay Brotman

    December 26, 2021

    By Liisa Andreassen | Managing partner of Svigals + Partners (New Haven, CT), an architecture and art firm that helps communities thrive by creating environments that build upon who they are.

    Read
  • Guide and support: Mike Nunley

    Guide and support: Mike Nunley

    October 17, 2021

    By Liisa Andreassen | CEO and president of MKN (Arroyo Grande, CA), a firm specializing in water, wastewater, and water reuse engineering for public agencies.

    Read
  • Engage, empathize, empower: James Miner

    Engage, empathize, empower: James Miner

    July 18, 2021

    By Liisa Andreassen | CEO of Sasaki (Boston, MA), an interdisciplinary architecture, planning, landscape, and design firm with offices in the U.S. and China.

    Read
  • Encourage ownership among young people

    Encourage ownership among young people

    May 30, 2021

    By Jon Parrish | Getting everyone to think and act like an owner will result in more of your people making day-to-day decisions with the best interest of the company in mind.

    Read
  • A strategy for your strategy

    A strategy for your strategy

    April 25, 2021 | Phil Keil

    By Phil Keil | Systems, value creation, simplicity, and granting authority to the most local level.

    Read
  • Creating opportunities: Ricky Smith, Jr.

    Creating opportunities: Ricky Smith, Jr.

    April 11, 2021

    By Liisa Andreassen | President of raSmith (Brookfield, WI), a multi-disciplinary firm of civil engineers, structural engineers, land surveyors, development managers, landscape architects, and ecologists.

    Read
  • Leading from a distance

    Leading from a distance

    March 14, 2021

    By Chase Miller | Managing through a virtual work environment certainly has its challenges, but it’s more important than ever to persevere and lead.

    Read
  • What I would be doing if I owned an A/E firm

    What I would be doing if I owned an A/E firm

    October 04, 2020

    By Mark Zweig | Firms in this business are quickly sorting themselves into two categories – those that are doing better than ever post-COVID-19, and those that are doing worse.

    Read
  • A look back at design standard shifts

    A look back at design standard shifts

    September 13, 2020

    The ways our businesses and facilities function in relation to employees and customers are bound to adjust due to COVID-19.

    Read
  • Best Firm focus

    Best Firm focus

    August 23, 2020

    Leaders of employee-friendly firms talk about recruiting, culture, and the importance of employee feedback.

    Read
  • Giving back: Bob Mora

    Giving back: Bob Mora

    July 27, 2020

    Owner and managing partner at Batture, LLC (New Orleans, LA), a firm dedicated to delivering outstanding results while creating powerful social and environmental change.

    Read
  • The soft stuff

    The soft stuff

    June 08, 2020

    By Eduardo Smith | Company culture, employee engagement, and morale are often the differentiators between common and great companies.

    Read
  • What’s so great about the A/E business?

    What’s so great about the A/E business?

    May 18, 2020

    By Mark Zweig | Now is a good time to take stock of the many positive aspects of our industry to help keep yourself and your employees motivated and directed in the midst of uncertainty.

    Read
  • Ownership: Montell Irvin

    Ownership: Montell Irvin

    April 13, 2020

    President and CEO of Ramey Kemp & Assoc. (Raleigh, NC), a transportation engineering, planning, and design firm founded in 1992.

    Read
  • Intellectual property (Part 2)

    Intellectual property (Part 2)

    March 30, 2020

    Innovators should consider following these best practices to ensure that what they believe to be their trademarks and copyrights actually are their legal property.

    Read
  • Intellectual property (Part 1)

    Intellectual property (Part 1)

    March 23, 2020

    If innovators find themselves on the wrong side of these rules, the law may deny them legal ownership of what should have been their intellectual property.

    Read
  • How to say no

    How to say no

    March 02, 2020

    Leading a successful organization takes the courage to try new ideas, weather many storms, and know how to say no.

    Read
  • Energize: Randy Curry

    Energize: Randy Curry

    December 16, 2019

    President and CEO of DBR (Houston, TX), a 150-person Texas firm that values communication and superior service above all.

    Read
  • Prevention through design

    Prevention through design

    October 07, 2019

    There’s a push for architects and engineers to consider the safety of construction and maintenance workers when designing new structures.

    Read
  • What leads to business failure?

    What leads to business failure?

    September 30, 2019

    “What causes AEC firms to fail? I have been a student of this business for 39 years now. Here’s what I have seen.”

    Read
  • The "right time" to pursue architecture?

    The "right time" to pursue architecture?

    September 16, 2019

    By Christina Zweig Niehues | There’s plenty of support out there for women in the AEC industry, but the stats still have to catch up to the sentiment.

    Read
  • Excellent quality: Dennis Yap

    Excellent quality: Dennis Yap

    September 09, 2019

    President of DY Consultants, a nationally-recognized aviation consulting firm based in New York City.

    Read
  • Building your business

    Building your business

    September 09, 2019

    Use these five strategies to maximize client relationships without leaving your desk.

    Read
  • Evolution of a conference

    Evolution of a conference

    August 26, 2019

    “We invite you to celebrate the industry while learning from its best-performing firms and leaders.”

    Read
  • Good things come to those who make

    Good things come to those who make

    August 19, 2019

    Using both sides of his brain, and with empathy, can-do man is engineering a great career in Seattle.

    Read
  • New market, new concerns

    New market, new concerns

    August 19, 2019

    Considering a design project in the fledgling cannabis industry? Make sure your professional liability coverage won’t go up in smoke.

    Read
  • Avoid commoditization

    Avoid commoditization

    July 22, 2019

    Learn from attorneys, business advisors, and other professional service providers on how to avoid commoditization in the AEC industry.

    Read
  • Problems, solutions

    Problems, solutions

    June 03, 2019

    We’re not too late in achieving gender balance and equity in engineering, but to make it happen, a lot of work needs to be done.

    Read
  • Silence of the MEPs

    Silence of the MEPs

    March 18, 2019

    On the surface everything might appear to be fine, but back at their office, the consulting engineers might be telling the (painful) truth.

    Read
  • Essential business concepts everyone should know

    Essential business concepts everyone should know

    February 11, 2019

    “Anyone who owns a business today will be better off if they accept certain ‘truths’ about their business, and business in general.” Anyone who owns a business today will be better off if they accept...

    Read
  • Conference call: Dave Lubitz

    Conference call: Dave Lubitz

    October 29, 2018

    COO of Aguirre & Fields, LP (Best Firm Multi-discipline #27 for 2018), a 120-person engineering firm based in Houston. By Liisa Andreassen Correspondent “If you haven’t started planning for ownership transition, you’re behind and you...

    Read
  • Lessons from the past

    Lessons from the past

    October 29, 2018

    By Edward Friedrichs | In a time of polarization and crass tribalism, don’t forget the founding norms of respect and civility. It’ll be good for you, your firm, and your clients. 

    Read
  • Tricky but essential

    Tricky but essential

    October 15, 2018

    Innovation demands that we think, struggle, act, and sometimes fail. A tough slog, but it has to be done. It’s a balancing act to fit innovation into the daily practice of the AEC industry. Whether...

    Read
  • Back it up (with bass, if needed)

    Back it up (with bass, if needed)

    October 08, 2018

    Marketers for professional services firms should expect, and be prepared for, inevitable setbacks in the submittal process. I play bass in a classic rock band. We were doing a sound check at a recent gig...

    Read
  • What millennials get right

    What millennials get right

    September 17, 2018

    The new generation brings a lot to the table, much of it good, so lighten up, be honest, and enjoy yourself as you roll up your sleeves and work. By 2020, nearly half (46 percent)...

    Read
  • Conference call: Ownership transition

    Conference call: Ownership transition

    August 06, 2018

    Each week, The Zweig Letter features commentary from top-flight leaders of AEC firms. Here is a compilation of their thoughts on maintaining the leadership pipeline. By The Zweig Letter Staff Nic Andreani, president with W&M...

    Read
  • MSCE, PE, AIA? Not always

    MSCE, PE, AIA? Not always

    August 06, 2018

    By Christina Zweig Niehues | AEC credentials are necessary for the work of designing and building, but that’s not the case regarding firm management and ownership.

    Read
  • Exceptional success

    Exceptional success

    June 18, 2018

    A lot of firms say they have a great culture, but for that to be true, a firm must be intentional about implementing its core set of values. At Mead & Hunt, we say we...

    Read
  • Conference call: Grant Gibson

    Conference call: Grant Gibson

    June 04, 2018

    Founder and CEO of GATE (Hot Firm #35 for 2017), a 300-plus person oil and gas engineering consulting company based in Houston. By Liisa Andreassen Correspondent “When clients/friends see what we post and comment to...

    Read
  • Cracking the code

    Cracking the code

    May 21, 2018

    Gaining access to executives is not easy, but there’s plenty of opportunities to show value, establish credibility, and, in the end, make the sale. The most effective way to gain access to CXOs is through...

    Read
  • Don’t forget about the other people in your firm

    Don’t forget about the other people in your firm

    May 14, 2018

    You know, the A/E and environmental consulting business has always been driven by the technical and design professionals who do all the billable work. These are the people who toil away on client projects that...

    Read
  • The litmus test for decision making

    March 12, 2018

    If you’ve ever actually done a litmus test you know that one of the best things about it is that it’s fast. Dip the paper in the solution or put a drop of solution on...

    Read
  • The reward of change

    February 12, 2018

    Clients have evolved, and if you want stay connected with them, you have to learn who they are, what they want, and where you fit. Change – a simple yet loaded word, particularly these days....

    Read
  • Conference call: Andrew McCune

    February 05, 2018

    President and CEO of Wade Trim (Hot Firm #76 for 2017), a 500-person multidisciplinary engineering and consulting firm based in Detroit. By Liisa Andreassen Correspondent “Organic growth is going to become more difficult as recruiting...

    Read
  • Digging deep

    January 08, 2018

    While having a fun workplace is great, the good times must be underpinned by hard work and an ever-present commitment to the firm’s mission. Let’s not kid ourselves. Our workplace cultures are about a lot...

    Read
  • Good first impressions

    May 29, 2017

    They count, and they need to be made across numerous fronts if you want to get your foot in the door with a new client. As the saying goes, first impressions count. Although much of...

    Read
  • A culture of entrepreneurship

    April 10, 2017

    You don’t want to lose sight of your current business, but fostering ideas and innovation with your staff is increasingly essential. Achieving the seemingly impossible could be one way to sum up several epic sporting...

    Read
  • Conference call: Tim Carl

    March 27, 2017

    CEO of HGA (a multiple Hot Firm award winner), a national, 750-person integrated architecture, engineering, and planning firm based in Minneapolis. By Liisa Andreassen Correspondent “Our most successful proposals help the client visualize the journey...

    Read
  • Tabbouleh or a baked potato

    January 30, 2017

    President and CEO of Ghafari, a big Michigan firm, has broadened its services, allowing it to weather tough times and maintain an era of growth. By Liisa Andreassen Correspondent As president and CEO of Ghafari...

    Read
  • Making your firm a truly great place to work

    Making your firm a truly great place to work

    January 20, 2017

    We just opened up our Best Firms to Work For award entries and it got me thinking. Making your firm a truly great place to work isn’t easy. There’s always someone out there trying to...

    Read
  • The gig economy

    The gig economy

    November 14, 2016

    From job to job and firm to firm, all with the push of a button on a mobile app. Is that the future for the design industry? There’s plenty out there who sure hope so....

    Read
  • London skyline kerfuffle

    October 17, 2016

    An influx of foreign capital and an acute housing crisis have created a surge in tall buildings, and in an ancient, low-slung city, that’s controversial. By Richard Massey Managing Editor Once dominated by landmarks like...

    Read
  • Going nuclear? Yes and no

    September 09, 2016

    Plant closures and small modular reactors are expected to define the nuclear landscape for the foreseeable future – and provide opportunities for enterprising engineers. By Richard Massey Managing Editor Though the future of U.S. nuclear...

    Read
  • A pattern of inaction

    August 05, 2016

    If you are you stuck in neutral, break out of the rut by asking questions, altering your approach, and accepting the possibility that there may be a problem. Some of us have a hard time...

    Read
  • Workload vs. staff

    May 12, 2016

    How do you get a handle on billable hours and overhead without losing yourself in spreadsheets? Rely on the gut instincts of your department managers. I’m honored The Zweig Letter asked me to be a...

    Read
  • Three things owners do that hurt their businesses

    April 26, 2016

    A lot of A/E/P firms complain, but in fact, they’re not really trying to grow. As an executive in residence teaching entrepreneurship in the Sam M. Walton College of Business at the University of Arkansas‎,...

    Read
  • ALLEVATO and HFA Join

    April 20, 2016

    Fayetteville, AR – April 20, 2016 — Zweig Group provided consulting over the recent HFA Architectural and Engineering firm acquisition of ALLEVATO Architects. The Northwest Arkansas based HFA is consistently ranked nationally in the top...

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  • Running your firm during the good times

    February 18, 2016

    The A/E/P industry is doing well right now, but you shouldn’t get too comfortable. Right now, we're having some really good times. A/E/P firms are doing well – some of them are doing incredibly well....

    Read
  • Is that light – or hell fire – at tunnel’s end?

    May 28, 2015

    Industry prosperity can’t last forever, but preparation now can help you be ready if – and when – the cycle ends. The A/E industry is hot right now, People! The overall industry is as healthy...

    Read
  • Search Savvy: Change is good!

    December 10, 2014

    Five ways to increase your digital footprint in branding and recruiting the best and brightest in 2015. As we approach the end of 2014, I’m amazed at how much has changed in such a short...

    Read
  • Editorial: Build a high performance team

    September 12, 2014

    Mark Zweig lays out the steps you must take to create a successful organization. Also, be a real leader. One of the most important jobs any leader has is that of building their team. Yet...

    Read
  • Editorial: Titles

    July 11, 2014

    Five thoughts from Mark Zweig about titles and how they are often dished out without much consideration. Title proliferation in the A/E/P business is alive and well. While intentions may be good – to keep...

    Read
  • PM Perspectives: Building value by building engagement

    July 15, 2011

    By Christine Brack Principal, Business Planning Consulting ZweigWhite Our industry is not immune to buzzwords. In fact, there are several dozen tossed around at any given moment. Value proposition has been around for a while....

    Read
  • Editorial: The employer-employee relationship

    June 17, 2011

    By Mark C. Zweig CEO, ZweigWhite Some could argue that human resources management has taken a blow in the past three or four years with such a soft economy. Many employers have probably felt they...

    Read
  • Editorial: Why do they use the other guy?

    March 28, 2011

    By Mark C. Zweig We’ve all been through it. We have a good, old client; someone we have done a lot of business with over the years. The decision-maker with the client is someone we...

    Read
  • Screwing up the company (or companies) we buy

    May 03, 2010

    With the consolidation wave just starting to gain momentum in the A/E/P and environmental industry, it seemed appropriate to get into a subject that many firms in our business seem to have an ongoing problem...

    Read
  • You can do it in a bad market!

    February 09, 2009

    I just sold a house this past weekend that I have had on the market for quite some time— much longer than it usually takes me to sell one. This was a beautiful little 1925...

    Read
  • Staying competitive in a dog-eat-dog market

    January 05, 2009

    After 20 years of writing The Zweig Letter and its no-named, type-written predecessor, I feel like I know our readers. Most of you are architects, engineers, planners, and scientists. You (rightfully) consider yourselves professionals. Theoretically,...

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  • No easy businesses

    November 10, 2008

    There are no easy businesses in this economy. And if you think there are— still— watch out. You’ll probably learn soon that I am right about this one. Everyone— no matter what they do— has...

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  • Keeping your good, old clients

    September 22, 2008

    I have often felt that architecture, engineering, planning, and environmental firms pay lip service to the notion that they should keep their best clients happy— and KEEP their best clients clients. It always seems like...

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  • Creating a Genuine Customer Experience

    January 16, 2006

    When it comes to keeping clients truly satisfied and coming back year after year for every service your firm provides, most A/E/P and environmental firms have a long way to go. Creating a genuine experience...

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  • Conserving Your Cash

    November 07, 2005

    It’s been said before that “cash is king.” It’s also been said that you can be profitable and still go out of business if you run out of cash. That said, our industry— that of...

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  • What it Really Takes to Make a Client Happy

    September 26, 2005

    Architects, engineers, and planners are always talking about what they will do to keep their clients happy. In marketing meetings, repeat business statistics of 80% or better are bandied about with pride, and chests are...

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  • Proposal Tune-Up

    May 09, 2005

    A lot of design and environmental firm principals have been around a long time— they’re an average of 48 years old. That means that they have probably been doing this work for 20-25 years or...

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  • “T.G.F.T.”

    February 21, 2005

    Thank God for technology! If we didn’t have the technology that we have today, there’s no way most of us who travel could keep up with the demands of work and life. For example, I...

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  • Keeping Someone in Your Firm

    September 03, 2004

    It’s hard to grow if you can’t keep the people you already have working for you. Every time someone leaves you have to replace them. And it’s as hard or harder than ever— as well...

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  • Becoming THE place to work

    October 06, 2003

    It is so valuable… being THE place to work. What I mean by THE place is the firm that everyone wants to work at. It is the cool place, the desirable place to be, the...

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  • Just Thinking...

    September 15, 2003

    There’s nothing like a little quality time to do nothing but think. Just sitting in a chair or lying back in your hammock… pushing the mower… driving on a long solo drive. I relish those...

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  • A Day That Will Go Down in Infamy

    September 24, 2001

    September 11, 2001— I was talking on the phone when I looked through the glass interior wall of my office out into the rest of our space and noticed people standing around a TV monitor....

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  • Raise Prices Now!

    April 03, 2000

    If there was ever a time when the moon lined up with the stars and the timing was right for A/E/P and environmental firms to raise prices, this is it! Never before has the unique...

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  • Keeping Those Good Old Clients

    October 05, 1998

    Any business, particularly A/E/P and environmental consulting firms, better be concerned about how to keep current clients happy and satisfied. The reason is simple— getting new clients is expensive, and if you have to constantly...

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  • Clients Aren’t Always Rational

    March 02, 1998

    “The client will hire us because we have a long-standing relationship.” Don’t get too comfortable. Many firms take existing clients for granted. And when this happens, the deterioration in service quality is almost imperceptible (in...

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  • End the Year on a High Note

    December 08, 1997

    It’s hard to believe, but 1997 is almost over. It seems as if the year just started and now it’s nearly gone. I hope you had a great year, because very few companies ever make...

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  • You Don’t Know What You’ve Got ‘Til It’s Gone

    November 10, 1997

    The headline for this week’s editorial sounds like the title of a bad country and western song, but there’s a lot of truth in it. Maybe it’s human nature, but we don’t seem to appreciate...

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  • Lessons They Don’t Teach in College

    September 01, 1997

    Here are 10 things about the A/E/P and environmental consulting business that they don’t teach you in college. The best clients get crapped on. I hate to say it, but sometimes we treat our best...

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  • We’re Getting Soft

    August 11, 1997

    Call me any names you want. It won’t be the first time. But it doesn’t matter. I’m tough. I can take it. I have the power of my own convictions and conscience to get me...

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  • Project Success: It’s in the Details

    July 14, 1997

    One thing I have learned over the years is that how good something turns out depends on the sum total of many small decisions. Most of the time, as it relates to projects, it’s not...

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  • What it’s Going to Take in 1997

    December 16, 1996

    We’re in the throes of our annual business planning process here at ZWA. You know the routine— get everyone together, have an office party and a holiday dinner at a nice restaurant and spend a...

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  • Best of Big and Small

    February 19, 1996

    A lot of firms in our business are going through some serious introspection. And if they aren’t, they probably should be. Change is occurring at an accelerating pace. Yesterday’s hot firm may be a dog...

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  • Misunderstanding the “Halo Effect”

    August 21, 1995

    Anyone who knows me will tell you that I’m not the sentimental type. But I must say— I love the people who work here. I love them because they work so hard, they never complain,...

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  • Office Politics

    July 10, 1995

    If you talked with as many people in A/E/P and environmental consulting firms as I have over the years, you would soon discover that “office politics” is a dirty term in our industry. Engineers, architects,...

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  • What Deming Really Said

    January 24, 1994

    On Monday, December 20, 1993, William Edwards Deming, the 93-year-old management guru of Total Quality Management (TQM) died in his sleep. A statistician with a doctorate in Physics from Yale, Deming was credited with engineering...

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  • I Never Asked

    October 15, 1993

    Throughout my working career, I never asked for a raise. I never asked for a bigger bonus. I figured if my employers weren’t smart enough to pay me what I was worth, I’d go somewhere...

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  • Entrepreneurs and management

    September 15, 1993

    With more than 40,000 architecture, engineering and environmental consulting firms in the U.S., most of which have less than 20 people, no one is going to tell me that design professionals aren’t entrepreneurial. If they...

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  • Implementing change

    May 15, 1992

    Last week, I spoke to an engineer laid off from the consulting firm where he had been employed for the past 18 years. Unfortunately, his layoff was the direct result of a recommendation contained in...

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