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Search results

10 results found for “relationship basics”

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  • From sacrifice to sustainability

    From sacrifice to sustainability

    June 07, 2026

    By Daryl Simons Jr. | As employees rethink the role of work in their lives, AEC firms must reconsider what long-term performance really requires.

    Read
  • What kills AEC firm value before transition

    What kills AEC firm value before transition

    May 31, 2026

    By Mark Zweig | AEC firms build real value when they invest in growth, leadership, systems, and transition before it is too late.

    Read
  • Dealing with non-performing partners

    Dealing with non-performing partners

    May 24, 2026

    By Mark Zweig | Non-performing partners create resentment, weaken accountability, and send dangerous signals throughout an AEC firm.

    Read
  • Post-acquisition integration determines M&A success

    Post-acquisition integration determines M&A success

    April 19, 2026

    By Jeff Adams | The real work in AEC M&A begins after closing, where integration turns a transaction into sustainable growth and value.

    Read
  • Why do AEC firms still use the seller-doer model?

    Why do AEC firms still use the seller-doer model?

    February 15, 2026

    By Scott Butcher | Despite capacity challenges, AEC firms still rely on seller-doers because complex projects reward expertise at the first client interaction.

    Read
  • Project management redirection

    Project management redirection

    January 04, 2026 | Mark C Zweig

    By Mark Zweig | If you are serious about wanting to improve your project management performance, here are some things to focus on.

    Read
  • Accomplishing your business plan

    Accomplishing your business plan

    June 01, 2025 | Mark C Zweig

    By Mark Zweig | A business plan only works if leadership builds accountability, relationships, and follow-through into daily operations and culture.

    Read
  • Helping future me

    Helping future me

    March 02, 2025

    By Janki DePalma | Small actions today can reduce stress, improve efficiency, and make life easier for your future self.

    Read
  • Connecting in the age of networking

    Connecting in the age of networking

    September 08, 2024

    By Harry Hawkins | Networking’s enduring value lies in fostering genuine connections, enhancing career paths, and cultivating meaningful, human-centric relationships.

    Read
  • The role of a supportive manager

    The role of a supportive manager

    April 07, 2024

    By Safa Kamangar | By applying these principles, a manager can become a source of inspiration, guidance, and stability for their team members.

    Read
  • Go big or go home

    Go big or go home

    March 24, 2024 | Kristin Kautz CPSM

    By Kristin Kautz | In the rapidly evolving universe of AI, firms willing to “go big” will be at the forefront of transformation – with all of the risk and reward that implies.

    Read
  • Plant your tree today

    Plant your tree today

    March 03, 2024

    By Lindsay Young | It’s never too late for firm leaders to set strategic goals and start investing in their companies.

    Read
  • Our hidden impact

    Our hidden impact

    March 03, 2024

    By Janki DePalma | Leadership must communicate work meaning and impact in order to foster employee engagement and understanding of individual contributions.

    Read
  • Speed of trust

    Speed of trust

    February 25, 2024

    By Morgan Stinson | Low trust in workplaces incurs a hidden cost, hindering efficiency, innovation, and collaboration.

    Read
  • Learn your business

    Learn your business

    February 25, 2024

    By Mallory Lindgren | Improve your ability to solve complex problems and better support your colleagues and clients.

    Read
  • It’s time to win more work

    It’s time to win more work

    February 11, 2024

    By Matt Verderamo | Prioritize building relationships with clients and potential clients to build trust, credibility, and alignment for better outcomes.

    Read
  • The art of the sale

    The art of the sale

    November 12, 2023

    By Leslie Jenkins | Instead of trying to impress potential clients, focus on emotional intelligence, really listening, and creating relationships built on common goals and trust.

    Read
  • An antidote for quiet quitting

    An antidote for quiet quitting

    May 21, 2023

    By Miles Gullingsrud | When leaders take the time to invest in the development ambition of staff, they can create a system that supports people’s personal and professional sustainability.

    Read
  • Communicating with your claims adjuster

    Communicating with your claims adjuster

    May 07, 2023

    By Lauren Martin | Productive dialogues between you and your claims adjuster can add insights, reduce stress, and facilitate better outcomes.

    Read
  • What they don’t teach in school

    What they don’t teach in school

    March 19, 2023

    By Reid Poling | As much as school can and does teach you, there are some lessons that can only be  learned “on the job.”

    Read
  • People problems

    People problems

    March 19, 2023 | Mark C Zweig

    By Mark Zweig | As a business owner, people problems will probably be at the top of your “problems/opportunities” list.

    Read
  • Beware third-party beneficiary clauses

    Beware third-party beneficiary clauses

    March 05, 2023

    By Lauren Martin | It’s important for design firms to understand the potential peril to all parties involved should there be a third-party beneficiary clause in any contract.

    Read
  • Shaping the world: Stewart Osgood

    Shaping the world: Stewart Osgood

    October 09, 2022

    By Liisa Andreassen | President and CEO of DOWL, LLC, a firm that offers a wide range of engineering services to public and private clients, from the Arctic Ocean to the Rio Grande.

    Read
  • Colleagues first: Ginger Scherbarth

    Colleagues first: Ginger Scherbarth

    April 17, 2022

    By Liisa Andreassen | Chief people officer at HEAPY (Dayton, OH), a nationally recognized leader in sustainable and resilient engineering design.

    Read
  • Take hires from new to committed

    Take hires from new to committed

    February 27, 2022

    By Matt Hoying | Getting new employees in the door is just the start – onboarding and training compel them to stay.

    Read
  • You and your business

    You and your business

    February 13, 2022 | Mark C. Zweig

    By Mark Zweig | If your business requires so much attention from you that you don’t have the overall quality of life you want, it’s time to do something different.

    Read
  • Dos and don’ts of business development

    Dos and don’ts of business development

    February 06, 2022

    By Russell Moorehead | Tips to help you get more comfortable with meeting people, building relationships, and winning work.

    Read
  • Set the tone: Wayne Swafford

    Set the tone: Wayne Swafford

    September 12, 2021

    President of Lockwood, Andrews & Newnam (Houston, TX), a civil engineering firm that delivers exceptional quality and measurable value for the nation’s infrastructure.

    Read
  • Endurance Partners Invests in Westwood Professional Services

    Endurance Partners Invests in Westwood Professional Services

    June 21, 2021

    Endurance Partners, a leading investment group that partners with exceptional management teams for the long-term, has made a strategic investment in Westwood Professional Services, Inc., a national award-winning AEC firm. Zweig Group, a full-service AEC...

    Read
  • Connect across generations

    Connect across generations

    May 09, 2021

    By Allyson McDonald & Megan Chang | Matching your communication style to the needs of those you’re communicating with will ensure your message is received.

    Read
  • But I’m not an expert!

    But I’m not an expert!

    May 09, 2021

    By Jenny Phan | Get your technical professionals comfortable with sharing their stories and they’ll promote your firm, their good work, and their team.

    Read
  • Engineering excellence: Sean Bluni

    Engineering excellence: Sean Bluni

    April 25, 2021

    By Liisa Andreassen | CEO of Hardesty & Hanover (New York, NY), a world-renowned full-service engineering firm with more than 130 years of experience.

    Read
  • The untapped value of strategic planning

    The untapped value of strategic planning

    March 07, 2021

    By Brian Rice | These three core strategic planning areas have unique opportunities for value depending largely on the culture of your organization.

    Read
  • Things I’ve learned about buying A/E firms

    Things I’ve learned about buying A/E firms

    February 21, 2021

    By Mark Zweig | If you’re trying to buy or thinking about buying another company in this business, here are a few things that may be helpful to you.

    Read
  • Forward thinking: Michael Anastasio

    Forward thinking: Michael Anastasio

    January 17, 2021

    By Liisa Andreassen | President and CEO of Bala Consulting Engineers (King of Prussia, PA), a multi-disciplined design firm with an environment designed for relationships to thrive and careers to flourish.

    Read
  • Back to relationship basics

    Back to relationship basics

    January 03, 2021

    We don’t know what this year will bring, but by focusing on existing relationships and building stronger relationships, we can ensure long-term success.

    Read
  • Evolving the trade partner relationship

    Evolving the trade partner relationship

    December 06, 2020

    Evolving these relationships is a critical and too-often-overlooked key to successful project delivery and retaining satisfied clients.

    Read
  • Those who can should teach!

    Those who can should teach!

    October 18, 2020

    By Mark Zweig | “Being allowed to teach what I’ve learned about entrepreneurship and business to my students over my long career has been one of my greatest honors and privileges.”

    Read
  • The truth about building value in your firm

    The truth about building value in your firm

    August 30, 2020

    By Mark Zweig | Many owners fail to understand how much value they can create in their companies if they make the right decisions.

    Read
  • How you may be demotivating people

    How you may be demotivating people

    August 03, 2020

    By Mark Zweig | When people are demotivated they become negative and cynical, and can pollute the attitudes of their co-workers. And if they’re really demotivated, they may quit.

    Read
  • Balance: Blake Calvert

    Balance: Blake Calvert

    July 06, 2020

    President and CEO of CORE Consultants, Inc. (Littleton, CO), a professional services firm with a unique culture that empowers its people to thrive at home, at work, and in their community.

    Read
  • Empowering people: Dusty Eaton

    Empowering people: Dusty Eaton

    April 06, 2020

    CEO of A&E Architects (Billings, MT), a firm that believes all disciplines can live together within any given project.

    Read
  • Intellectual property (Part 2)

    Intellectual property (Part 2)

    March 30, 2020

    Innovators should consider following these best practices to ensure that what they believe to be their trademarks and copyrights actually are their legal property.

    Read
  • Connecting through empathy

    Connecting through empathy

    March 23, 2020

    Understanding others will help you build the connections that will lead to success – in your professional and personal life.

    Read
  • Bootstrapping to fund growth

    Bootstrapping to fund growth

    March 09, 2020

    “[These tactics] can help you keep control of your business while creating a culture that leads to continued growth and success.”

    Read
  • What’s in a question?

    What’s in a question?

    March 02, 2020

    Asking questions is a critical skill if you want to understand and anticipate your clients’ needs.

    Read
  • Low-hanging fruit

    Low-hanging fruit

    February 24, 2020

    Cross-marketing is the low-hanging fruit of business development. But will it work for your firm?

    Read
  • Forgotten fundamentals of marketing

    Forgotten fundamentals of marketing

    February 03, 2020

    “The companies that really make an effort to understand and embrace basic marketing knowledge will continue to grow and prosper regardless of the markets they serve.”

    Read
  • Your professional sword

    Your professional sword

    December 09, 2019

    You have to keep the blade sharp through the long process of making key connections, educating oneself, and repeatedly rising to the challenge.

    Read
  • Reaching our personal peak (Part 2)

    Reaching our personal peak (Part 2)

    November 11, 2019

    Why is work today so unfulfilling and how can we change that? Let’s set our sights on having an impact and figure out a way to get there.

    Read
  • Improve and grow: Jeff Gilliland

    Improve and grow: Jeff Gilliland

    September 30, 2019

    Founding principal of J2 Engineers, a multi-discipline firm looking to double its 2018 net service revenue by 2023.

    Read
  • What leads to business failure?

    What leads to business failure?

    September 30, 2019

    “What causes AEC firms to fail? I have been a student of this business for 39 years now. Here’s what I have seen.”

    Read
  • Driven to do good: Steve Baldridge

    Driven to do good: Steve Baldridge

    September 16, 2019

    President of Baldridge & Associates Structural Engineering, a full-service structural engineering and forensic consulting firm based in Honolulu, Hawaii.

    Read
  • Lack of email etiquette is still a problem

    Lack of email etiquette is still a problem

    September 16, 2019

    “As hard as it is to believe – because it has been used as a business tool for so long – people in the AEC business still don’t understand basic email etiquette.”

    Read
  • Valuable values

    Valuable values

    August 19, 2019

    Branding and growing a diverse firm while staying true to your roots is possible, but you have to know why you’re in business.

    Read
  • Conference call: Michael Sheerin

    Conference call: Michael Sheerin

    June 17, 2019

    CEO of TLC Engineering Solutions, an Orlando, Florida-based firm pushing its way into the future.

    Read
  • Loyalty and integrity: Jon Christensen

    Loyalty and integrity: Jon Christensen

    April 01, 2019

    President and CEO of Kleinschmidt (Best Firm #34 Multi-Discipline for 2018), a 140-person environmental consulting firm.

    Read
  • Incredibly grateful: Megan Armendariz

    Incredibly grateful: Megan Armendariz

    March 18, 2019

    A good attitude and honest effort are central to California engineer’s mission to build a meaningful career.

    Read
  • Employee engagement (Part 3)

    Employee engagement (Part 3)

    March 11, 2019

    Strong emotional intelligence, empathy, and the ability and capacity to engage the ‘whole person’ move teams and projects forward.

    Read
  • Key successors: Bob Howell

    Key successors: Bob Howell

    March 04, 2019

    CEO of SSOE Group (Hot Firm #44 for 2018), a global project delivery firm for architecture, engineering, and construction management based in Toledo, Ohio. By Liisa Andreassen Correspondent “All key positions within the company are...

    Read
  • Employee engagement (Part 1)

    Employee engagement (Part 1)

    February 25, 2019

    By understanding the basics of performance-boosting behaviors, we can design a better approach to attract, develop, and retain top talent. Employee engagement is a powerful determinant of an organization’s success. Employee engagement is also central...

    Read
  • Project management

    Project management

    February 11, 2019

    If you are looking for a training program that covers all the basics, Zweig Group has what you and your team needs. Our Excellence in Project Management training program was developed to support project managers...

    Read
  • Client recognition

    Client recognition

    February 11, 2019

    Giving gifts to your clients is a great show of appreciation, but make sure you know the differences between public and private entities. In the AEC business, the holiday season can be 45 very pleasant...

    Read
  • Response-ability

    Response-ability

    February 04, 2019

    Our success, as people and as businesses, depends on the quality and speed of our response to problems and opportunities. This play on the word responsibility is not new, but it has never been more...

    Read
  • Conference call: Don Benvie

    Conference call: Don Benvie

    September 17, 2018

    President and CEO of Tectonic Engineering & Surveying Consultants P.C. (Hot Firm #89 for 2018), a 500-person multifaceted engineering firm based in Mountainville, NY. By Liisa Andreassen Correspondent “Years ago we tried the sales force...

    Read
  • Conference call: Dickerson Wright

    Conference call: Dickerson Wright

    August 20, 2018

    Chairman and CEO of NV5 (Hot Firm #1 for 2018), a 2,000-person global engineering firm headquartered in Hollywood, Florida. By Richard Massey Editor “I must convey to every employee that we are in this together,”...

    Read
  • Conference call: Sepideh Saidi

    Conference call: Sepideh Saidi

    June 18, 2018

    President and CEO of SEPI Engineering & Construction, Inc. (Hot Firm #74 for 2017), a 350-person firm based in Raleigh, North Carolina. By Liisa Andreassen Correspondent “People need to feel like their work life is...

    Read
  • DAVIS Construction’s New Website Sets the Standard in the Construction Industry, Wins First Place in Zweig Group’s Marketing Excellence Website Awards

    DAVIS Construction’s New Website Sets the Standard in the Construction Industry, Wins First Place in Zweig Group’s Marketing Excellence Website Awards

    May 01, 2018

    Davis Construction (Rockville, MD), a 400-person general contracting construction firm, won first place in the Website category of Zweig Group’s 2017 Marketing Excellence Awards. Davis Construction launched a completely new website early in 2016. Stepping...

    Read
  • Conference call: Al Barkouli, part 1

    March 26, 2018

    Chairman and CEO of David Evans and Associates, Inc. (Hot Firm #93 for 2016), a 1,000-person engineering firm based in Portland, Oregon. By Liisa Andreassen Correspondent Barkouli joined DEA in 1988 as an engineer-in-training. He...

    Read
  • Conference call: Nic Andreani

    March 19, 2018

    A principal currently serving as president with W&M Environmental Group, LLC (Hot Firm #81 for 2016), a 50-person environmental services consulting firm based in Texas. By Liisa Andreassen Correspondent “One thing we didn’t expect is...

    Read
  • Revisiting Conscious Capitalism

    January 15, 2018

    We all like and need profits, but there’s more to doing business than the bottom line, and the A/E industry should take heed. I’ve previously written about a group I’ve become active with here in...

    Read
  • Rest your weary fingers

    October 23, 2017

    Voice activation is coming to customer relationship management, and if you adopt it, you’ll save time and succeed. We spend a lot of time talking to our gadgets these days. Whether we’re seeking directions from...

    Read
  • Accelerated learning

    September 25, 2017

    Ditch the lecture-and-listen style of training and replace it with something much more effective – the do-it-to-learn-it style. In the ultra-competitive AEC job market, professional growth is becoming the new perk. Employees and candidates –...

    Read
  • Marketing matters, part 2

    September 11, 2017

    Digital is critical, but don’t fixate on having an army of followers. Instead, use social channels to build your brand equity. What is the first thing you do when you wake up in the morning?...

    Read
  • Conference call: Bill Overturf

    August 07, 2017

    President of Ross & Baruzzini (Hot Firm #57 for 2017), a 270-person international design and consulting company based in St. Louis. By Liisa Andreassen Correspondent “We’ve offloaded some of our IT functions to the cloud...

    Read
  • Modern Marketing 2: Digital is Critical

    July 10, 2017

    This is the second installment of the Modern Marketing for the AEC Industry series. Click here to read the first installment. What is the first thing you do when you wake up in the morning?...

    Read
  • DAVIS Construction's new website sets the standard in the construction industry, wins FIRST PLACE in Zweig Group's Marketing Excellence Website Award

    DAVIS Construction's new website sets the standard in the construction industry, wins FIRST PLACE in Zweig Group's Marketing Excellence Website Award

    June 08, 2017

    Davis Construction (Rockville, MD), a 400-person general contracting construction firm, won first place in the Website category of Zweig Group’s 2017 Marketing Excellence Awards. Davis Construction launched a completely new website early in 2016. Stepping...

    Read
  • Good first impressions

    May 29, 2017

    They count, and they need to be made across numerous fronts if you want to get your foot in the door with a new client. As the saying goes, first impressions count. Although much of...

    Read
  • Risk management

    February 20, 2017

    Claims are not like fine wine – they do not get better with time. So take these four steps to assess and manage potential exposures. Design firms are always looking for ways to increase revenues...

    Read
  • Big and nimble

    January 09, 2017

    Philadelphia firm undertakes huge effort to improve CRM, update brand, and otherwise remain ahead of the curve. For Pennoni (Hot Firm #48 for 2016) marketing “success” can be viewed in a variety of ways –...

    Read
  • Don’t over-analyze

    December 12, 2016

    Remember, thinkers and modelers, there is plenty of time to get to the bottom of whatever pressing issue we are facing. I’m an analytical person by nature. I am in a committed relationship with Microsoft...

    Read
  • I email dead people

    October 24, 2016

    Outdated or “dead” contacts are a real problem for any company that has a marketing program that uses a CRM or Client Relationship Management System. CLICK HERE TO UPDATE YOUR CONTACT INFO WITH US The...

    Read
  • 1/2/03

    October 11, 2016

    While the numbers behind failure are staggering, when you look at the characteristics of successful M&A transactions, the math is pretty simple. M&A transactions can fall apart for dozens – maybe even hundreds – of...

    Read
  • 1-2-3

    1-2-3

    September 09, 2016

    While the numbers behind failure are staggering, when you look at the characteristics of successful M&A transactions, the math is pretty simple. M&A transactions can fall apart for dozens – maybe even hundreds – of...

    Read
  • Setting yourself apart

    September 09, 2016

    Figure out what your firm is and what its values are, and remain disciplined if you want to flourish in a competitive market. The competitive environment continues to change at light speed, and that in...

    Read
  • 1/2/03

    September 09, 2016

    While the numbers behind failure are staggering, when you look at the characteristics of successful M&A transactions, the math is pretty simple. M&A transactions can fall apart for dozens – maybe even hundreds – of...

    Read
  • A CEO’s advice for young professionals

    July 25, 2016

    Here are nine tips on how to be successful in the A/E/P business. Hint, most of these tips are not specific to the A/E/P business. I have the honor of being a guest lecturer once...

    Read
  • 12 quick bits of advice from a war-torn veteran

    June 14, 2016

    Now in my 36th year of this business, ‎I am still learning. Here are some quick bits of advice that have helped me over the years: Never lose your temper. Being calm is always best....

    Read
  • More on being profitable

    August 10, 2015

    There are a few basic traits that differentiate firms that make money from those that scrape by. Chad Clinehens and I were talking in the office yesterday about why some firms we work with make...

    Read
  • Deal Sourcing: No cook book or secret sauce needed

    June 09, 2011

    By Jeff Clark, Managing Director & Principal, Investment Banking Get out there and make it happen. Tell people, from your accountant to your attorney to your friends and business associates on all your social networks,...

    Read
  • Service as a Commodity Has Engineering Professionals Concerned

    April 14, 2011

    Press Release: April 14, 2011 FAYETTEVILLE, Ark. (April 14, 2011) – Many design industry services are becoming highly commoditized, with builders and architects often treating certain types of engineering services as merchandise, practitioners proclaim in...

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  • Editorial: Why do they use the other guy?

    March 28, 2011

    By Mark C. Zweig We’ve all been through it. We have a good, old client; someone we have done a lot of business with over the years. The decision-maker with the client is someone we...

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  • Clark’s Corner: Social media for consultants

    February 24, 2011

    By Jeff Clark From a personal viewpoint, I often wondered in the past what I would say, and with such frequency, on this celebrity-glamorized and ego-centric platform called Twitter. I’m not John Mayer and if...

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  • Finance Insider: Understand Basic Financial Statements

    February 17, 2011

    By Tracey D. Jeffers One component to a successful banking relationship is having a good understanding of your financial statements. Your ability to readily and intelligently answer questions posed by a banking professional gives loan...

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  • People are Basically Good

    June 06, 2005

    A recent article in Fast Company magazine focused on Despair, Inc., the makers of calendars and posters that poke fun at those motivational posters from companies like Successories and others. The fact that Despair, Inc....

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  • Dysfunctional Misfits and More…

    October 20, 2003

    I was at a management seminar recently where I am convinced that fully 15 or 20% of the attendees were there only because their firms told them to go. And my guess is that a...

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  • One Hot Firm CEO

    June 24, 2002

    I paid a visit recently to one of the CEOs whose firm is at the top of The Zweig Letter Hot Firm List. His firm is big, and they basically do everything for everyone (you...

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  • Doing What You Set Out To Do

    May 07, 2001

    Curt Robinson closed his middle desk drawer with a resounding thud. “This is the last time I’ll be sitting here,” he thought to himself as he threw last year’s calendar into the cardboard box of...

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  • So-Called Management Experts

    September 06, 1999

    There’s a lot out there on management: books, articles, videotapes, newsletters, seminars, and more. Ditto for marketing. And negotiating. And project management. And leadership. There’s even a lot of stuff aimed exclusively at our audience—...

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  • Stop Talking and Start Doing

    June 17, 1996

    We often run into firms that need help turning things around. The scenario usually includes some combination of the following: Principals/top managers who aren’t billable. Excess debt caused by poor collection of accounts receivable. Owners...

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  • What Deming Really Said

    January 24, 1994

    On Monday, December 20, 1993, William Edwards Deming, the 93-year-old management guru of Total Quality Management (TQM) died in his sleep. A statistician with a doctorate in Physics from Yale, Deming was credited with engineering...

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