The curious case of the unanswered message
By Kraig Kern | An observation on modern communication, efficiency, and the messages that quietly disappear.
10 results found for “receiving feedback”
By Kraig Kern | An observation on modern communication, efficiency, and the messages that quietly disappear.
By Kyle Ahern | Employee survey data reveals the hidden drivers of culture, retention, and performance in AEC firms.
Zweig Group consultants and leaders regularly speak, teach, and participate in major industry events across the AEC community.
By Srividhya Viswanathan | By prioritizing leadership, trust, and accountability, organizations can build teams that not only achieve their goals but thrive together.
By Michael Makris & Laura Terrebonne | When promotions become the goal, firms miss the real work of building leaders, influence, and long-term engagement.
By Daryl Simons Jr. | Rethinking first impressions creates fairer decisions, stronger relationships, and lasting benefits for candidates and firms.
By Liisa Andreassen | President and CEO of Cedarville Engineering Group (Pottstown, PA), a civil and environmental design-build firm that delivers value through innovation.
Entries are now open for Zweig Group’s 2026 awards program. For more than 25 years, these awards have recognized the firms, teams, and individuals raising the bar in the AEC industry. Think your firm has...
By Mailena Urso | The Zweig Group team is hitting the road to share fresh insights on how AEC firms can stay ahead.
By Michael Makris | Early to mid-career professionals can overcome burnout and imposter syndrome with support from leadership, mentorship, and proactive career engagement.
By Duncan Robertson | When we intentionally build connections focused on authenticity, we create healthy, long-lasting relationships that drive a return-on-investment.
By Liisa Andreassen | President of Neumann Monson Architects (Iowa City, IA), a firm that creates exceptional spaces for living, working, learning, and playing.
By Duane Gaugler | It’s true that mentor relationships aren’t easy to find time for, however, the potential they offer is enormous.
By Fred Smith | AI-driven conversational interfaces offer leaders instant, data-driven insights, streamlining decision-making for enhanced efficiency and profitability.
By Katherine Wilczek & Ceclia Martin-Smith | While it can be helpful to use generational trends to inform your management practices, it is most important to get to know your employees as individuals.
By Sarah R. Adams-Slominski | Team leaders can more effectively manage employees of all ages through strategic communication practices.
By Anastasia Welch | Transforming team dynamics and strategies for improved leadership skills, operations, and project implementation, leading to business success.
By Mark Zweig | Are you going to do anything different with HR or just follow the same tired practices of all the other firms you have worked for or compete with?
By Liisa Andreassen | President of TreanorHL (Lawrence, KS), a full-service architectural firm with a purpose of creating places and experiences that make people’s lives better.
By Leisbel Lam | Having a service recovery mindset in your projects is essential in order to keep your organization’s sustained competitive advantage.
By David Hostetter | Mentoring the next generation of professionals requires care and dedication – and it will have a profound impact on your people and firm.
By John Butt | This strategy empowers leaders to align their teams with organizational goals, provide feedback and recognition, and foster a culture of growth.
By Kristin Kautz | In the rapidly evolving universe of AI, firms willing to “go big” will be at the forefront of transformation – with all of the risk and reward that implies.
By Lindsay Young | It’s never too late for firm leaders to set strategic goals and start investing in their companies.
By Tyler Suomala | Losing out on a bid could present you with an opportunity to turn a “not this time” into fuel for your pipeline and processes.
By Matt Verderamo | Prioritize building relationships with clients and potential clients to build trust, credibility, and alignment for better outcomes.
By Linda Schulte | Subconsultants collaborate with diverse specialists to form the best possible team for successful project outcomes.
By Lindsay Young | Awards present a great opportunity to market to your clients, prospects, community, and future employees.
By Leisbel Lam | We need to strive for a leadership style that is centered on emotional intelligence and finding common ground, connection, and growth within our teams.
By Houston Matthews | If your team can keep communication at the forefront of all of your projects, you’re sure to be a success.
By Liisa Andreassen | President of Michael Graves Architecture, an innovative architecture and design company that provide services around the world for clients in multiple industries.
By Conrey Guy | A standardized onboarding process is critical for the overall success of any organization, but especially in our industry.
By Liisa Andreassen | President of Schaefer (Cincinnati, OH), a firm that provides all aspects of structural engineering across a broad range of projects and industries.
By Raoul Rañoa | There are various techniques and tools you can use distill complex data into digestible and actionable insights.
By Ashley Heinnickel | Dedicate time and energy to your rollout to ensure the best possible outcome when launching a new strategic initiative.
By Liisa Andreassen | Managing partner at Beyer Blinder Belle Architects and Planners (New York, NY), an award-winning architecture, planning, and interiors firm.
By Chad Coldiron | AEC firms must offer variety, identify employee interests, and create a positive work environment to retain top talent.
By Mark Zweig | Firm leaders have to stay optimistic, or their ability to fully function and meet their responsibilities will be compromised.
By Jennifer Haddad | If you can approach the situation with empathy, compassion, and an open mind, you can create a positive experience and leave the door open for future opportunities.
By Eric Wilson | With the right set of values and organizational alignment, you may find yourself in a positive feedback loop where shared principles guide you toward collective goals.
By Reid Poling | As much as school can and does teach you, there are some lessons that can only be learned “on the job.”
By Keyan Zandy | It’s critical to take the time to develop your trust-building skills. You, your teams, and the projects you are all working on together will only benefit.
By Liisa Andreassen | President and CEO of CHA Consulting (Albany, NY), an innovative, full-service engineering consulting and construction management firm.
By John Shaw | Communication and relationships are the greatest driving forces in success or failure during a change journey.
By Josh Nord | As we continue improving work-life balance, we need to keep asking how we can foster those growth opportunities that come through listening and proximity.
By Mercedez Thompson | Many of the biggest obstacles AEC marketing teams face are ultimately the same – regardless of firm size.
By Liisa Andreassen | President of Prairie Engineers, P.C. (Columbia, IL), a firm made up of engineers, surveyors, and scientists focused on solving problems for public and private clients.
By David Harvey | When well-trained staff are equipped with the skills needed to do their jobs well, everyone will reap the benefits.
By Lindsay Young | Knowing what people really think will help you grow your business and serve your clients even better than you already do.
In this episode, Michael Hein – CEO of the HFW Companies — discusses his firm's model of merging companies while maintaining culture and how HFW has provided small firms opportunities to grow.
By Joseph Lauk | Firms often have the same “ingredients” for creating great places to work. Your success really boils down to how you choose and blend these elements together.
By Liisa Andreassen | President of Campos Engineering (Dallas, TX), an MEP engineering, testing, adjusting and balancing, and commissioning firm.
By Ryan Suydam & Blake Godwin | This new award is the strongest way to differentiate your firm from the competition.
By Liisa Andreassen | CEO of LaBella Associates (Rochester, NY), a firm with diverse service offerings that can address any aspect of the built or natural environment.
By Liisa Andreassen | President at MWM Design Group (Austin, TX), a firm that continues to embody its founders’ core values of personal integrity, responsibility, and service.
By Brian King | Instead, consider regular performance discussions and an annual strategy meeting to set, implement, and evaluate goals and initiatives.
By Matt Hoying | Implementing strategies to enhance collaboration can lead to better projects, better productivity, and better profits.
By Julia DeFrances | It’s natural to want to go back to normal – but remember that employees are your firm’s most important asset, and their needs are critical to your continued success.
By Tim Schroeder | By focusing on teams, you could deepen employee engagement, enhance communication, and improved your firm’s agility.
By Tim Schroeder | Grow your team’s empathy by embracing a culture of feedback, realigning your perspective to view feedback as an opportunity, and becoming coachable.
By Tim Schroeder | Making incremental changes to pay attention to what’s important to your people and rallying your team behind a common goal could lead to astonishing results.
By Bill Fox | Knowing your clients and finding out how you can solve their problems is key to building long-lasting, profitable relationships.
By Corey Fenwick & Andrew Chakmakjian | Networking is a key part of any business – no matter the industry – because it can lead to a new job, experience, or business for your firm.
By Liisa Andreassen | President and CEO of CallisonRTKL, a global firm that has created some of the world’s most successful environments for developers, retailers, investors, institutions, and public entities.
By Liisa Andreassen | President of BranchPattern (Overland Park, KS), a building consultancy dedicated to creating better built environments through its many interwoven specialties.
By Liisa Andreassen | President of raSmith (Brookfield, WI), a multi-disciplinary firm of civil engineers, structural engineers, land surveyors, development managers, landscape architects, and ecologists.
By Liisa Andreassen | They are the founder and principal of McKinney York Architects (Austin, TX), a certified HUB and WBE that creates beautiful, responsible architecture in a culture of collaboration.
Positively impact your firm’s retention rates by turning abstract ideas into actionable goals.
CEO of Olsson (Lincoln, NE), an employee owned 1,300-person firm that is working to leave the world better than they found it.
Clients appreciate the opportunity to sit down, free from distraction, and candidly discuss what is going well and where there is room for improvement.
Leaders of employee-friendly firms talk about recruiting, culture, and the importance of employee feedback.
By Eduardo Smith | It’s more important than ever to stay close to our clients, to understand their changing needs, and to help them achieve their business goals.
Marketing has a role in building brands, developing strategies, winning work, and more – and the firms that invest heavily in marketing reap the rewards.
By Mark Zweig | If we truly want to elevate our people and help them achieve all they can achieve, we must help them be better communicators.
By Jamie Claire Kiser | We’re using videoconferencing more than ever, but constant communication isn’t the same as effective communication.
Founder of edg (New York, NY), a technology-driven firm that leverages the power of software and equipment to deliver higher quality projects in less time.
Zweig Group and Client Savvy are joining forces to bring AEC firms critical feedback from their clients. Because the COVID-19 situation continues to rapidly evolve, getting real-time feedback and data from the clients that support...
By John Bray | Connect with your people and bolster your business so you come out of this pandemic stronger on the other side.
President and CEO of Wallace Engineering (Tulsa, OK), a structural and civil engineering consulting firm that believes in being active citizens, in both our profession and communities.
Learning to learn, praising the process, and reflecting on your progress all point your mind toward the common goal of persistent development.
President and CEO of Westwood (Minneapolis, MN), a firm that’s been focused on enhancing communities with smart engineering for almost 50 years.
Implement these tips to decrease tension and drastically increase the utility of your feedback.
Charting a sustainable future requires a willingness to critically evaluate your firm and prepare for the year ahead.
Successful leaders have to be able to deliver tough messages. Use these six strategies to navigate difficult conversations.
President and CEO of Falcon Engineering, a woman-owned engineering firm in Cary, North Carolina.
If you’re looking to grow your firm, be diligent and adaptable in finding the IT system that suits your needs.
Use these five strategies to maximize client relationships without leaving your desk.
If you figure out the big question, it’ll invigorate your culture, differentiate your company, and inform everything you do in your business.
Effecting a real-life leadership transition takes years of planning, and the ability to dismiss entrenched perceptions and past assumptions.
It might sound a bit odd, but there’s plenty of things the C-suite can learn from stand-up comedians.
FAYETTEVILLE, Ark. (July 24, 2019) – Zweig Group, the leading research, publishing, and advisory services resource for firms in the AEC industry, seeks partners interested in obtaining customized research data from architectural, engineering and construction...
President of PDC Engineers (Best Firm Multidiscipline #45 for 2018), a 100-person firm headquartered in Fairbanks, Alaska.
In terms of feedback, there’s a big difference between what millennials want and what you’ve been told they want.
There are plenty of tell-tale signs your AEC firm needs a set of third-party experts to help you achieve your goals.
In our industry, diversity and inclusion are dawning, so seize the day by incorporating an open mindset throughout your firm.
A lot of people leave their jobs because they hate their bosses. They stay because the C-suite listens to what they have to say. The results of the Best Small and Medium Workplaces 2018 present...
Help your organization commit to framing diversity and inclusion in a positive light. Examine your own biases and try to be accountable. When I was in middle school, I was relentlessly bullied by a girl...
Why be a Best Firm To Work For? The Best Firms to Work For (BFTWF) award recognizes top AEC firms in the US and Canada based on their workplace practices, employee benefits, employee retention rates,...
It’s not always flattering, but hearing from those you work for and with, and acting on it, is key to improving your products and services. We’ve all become accustomed to, and maybe a little weary...
Everything feels different. Three weeks after the 2018 Hot Firm & A/E Industry Awards Conference in Dallas, our team is still on a high. Fueled by positive feedback, a wealth of exciting ideas for Las...
Chairman and CEO of NV5 (Hot Firm #1 for 2018), a 2,000-person global engineering firm headquartered in Hollywood, Florida. By Richard Massey Editor “I must convey to every employee that we are in this together,”...
If you request even a minute of precious time to meet with your firm’s leader, make sure you don’t waste the moment. If there is one thing I have learned growing up in an increasingly...
I’ve written about it before but apparently not everyone got the message. In business today, speed is everything. Whoever is faster will be the winner. Good leaders realize this is true and act accordingly. Here...
The highest performing teams across all organizations have identifiable characteristics – great role clarity, tough love, and solid performance standards. Just like the New England Patriots and the Philadelphia Eagles, great teams do not happen...
When it comes to our projects, we need to know as much as we can to ensure we stay on track for our firm and our clients. There’s a fine line between what we know...
A Note from Melissa Swann Events Manager My first year at Zweig Group reaffirmed my faith in the power of face-to-face communications. I developed an appreciation for the profound contributions that architects, engineers and environmental...
President and CEO of BKF Engineers (Hot Firm #44 for 2016), a 415-person engineering firm based in Redwood City, California, with 13 offices primarily in Northern California. “It’s easy to get a job, but more...
CEO and chairman of Mead & Hunt (#82 Hot Firm for 2017), a 592-person national firm offering services in planning, design, architecture, and engineering. By Liisa Andreassen Correspondent “There is something to be said for...
Ditch the lecture-and-listen style of training and replace it with something much more effective – the do-it-to-learn-it style. In the ultra-competitive AEC job market, professional growth is becoming the new perk. Employees and candidates –...
Co-founder, president, and CEO of P2S Engineering, Inc. (Best Firms To Work For Multi-discipline #8 and Hot Firm #27 for 2017), a consulting engineering firm in Long Beach, CA. By Liisa Andreassen Correspondent “The belief...
CEO of Coffman Engineers (#62 Hot Firm for 2016), a 400-person virtual, multi-discipline firm with offices across the West Coast, Alaska, Hawaii, and Guam. By Liisa Andreassen Correspondent “Outside members can act like guests at...
President of WestLAND Group, Inc. (Best Firm #41 Multi-discipline and Hot Firm #45 for 2017), a full-service civil engineering and land surveying firm based in Ontario, California. By Liisa Andreassen Correspondent “It’s important to identify...
When a client selects another firm, learn why and stay in touch. Who knows, you just might win the next round. Think back to your childhood. Did you play on a sports team that had...
Keeping a good team together requires lots of maintenance, great perks and benefits, and the willingness to toss out the bad apples. I get asked the same question all the time – how do I...
President of Passero Associates (Best Firm #5 Multidiscipline for 2016), an 85-person engineering and architecture firm based in Rochester, New York. By Liisa Andreassen Correspondent “There’s lots of calculated risk,” Caruso says. A conversation with...
You want your firm to be more valuable at the end of the project than it was at the beginning. Start to GRIPE. Many of our clients turn to us for assistance in providing project...
Michigan firm takes the extra steps to create a family atmosphere, and that translates into employee retention, quality work, and client satisfaction. By TowerPinkster Best Firm #1 Architecture for 2016 Our firm culture is at...
From job to job and firm to firm, all with the push of a button on a mobile app. Is that the future for the design industry? There’s plenty out there who sure hope so....
The annual Hot Firm and A/E Industry Awards Conference in Phoenix was a success, and it’s heading to Seattle for 2017. By Richard Massey Managing Editor The 2017 annual Hot Firm and A/E Industry Awards...
Empty slogans and tired jargon don’t do the trick. To be a great leader you have to make a personal connection with members of your team. I’ve attended a lot of leadership courses over the...
In the form of growth, profitability, and important projects, multidiscipline firm based in upstate New York is reaping the benefits of a well-executed ownership transition. By Liisa Andreassen Correspondent In 1977, when Wayne Wegman joined...
End-of-year bonuses and evaluations are obsolete. Try monthly or quarterly perks for your staff. It's clear to me that A/E firms are all in a huge rut when it comes to how they pay their...
A few weeks ago, I wrote a short article about how important it is for firm owners to understand the value of their business. The point of the piece was to address the real threat...
You may have an “open door” policy as a CEO or manager, but you could still be seeing your firm through rose-tinted glasses. If you want to grow, are having a hard time recruiting or...
Sanderson Stewart (Billings, MT), a 65-person regional community development firm, is the fifth place winner in the Special Event category of Zweig Group’s 2015 Marketing Excellence Awards for its SSymposium event. The purpose of SSymposium...
Maser Consulting P.A. (Red Bank, NJ), a 500-person multidiscipline engineering consulting firm, is the fourth place winner in the External Newsletter category of Zweig Group’s 2015 Marketing Excellence Awards for its new brochure package. Due...
Zweig Group's #1 priority is to make sure we have the best, most up-to-date, and most useful information and products. With this in mind, we decided to update our surveys and offer our clients a...
A test of your staff’s commitment to you so you know what to fix. Architects and engineers are seeing increased activity in the marketplace and firms are hiring. This is not news to most of...
Press Release: July 8, 2011 FAYETTEVILLE, Ark. (July 8, 2011) –ZweigWhite is proud to announce that all its 1 Professional Development Hour (1PDH) offerings are approved by the Florida Board of Professional Engineers. Continuing education...
The first time someone suggested that I needed to have an “ice cream social” to help motivate my employees, I wanted to strangle the guy. Are you kidding me? We have professional employees. Sure— morale...
As the new year gets ready to start, most companies in the A/E/P and environmental consulting business are gearing up to hire. Sure— most of the needs are for experienced staffers— but, since there are...
When I worked inside an A/E firm as a human resources director, I would occasionally have someone in my office telling me that they wanted to be an associate. And I have to tell you,...
I’ve received several calls asking me if I had seen a recent article that appeared in The Wall Street Journal (November 21, 1996) on performance appraisals. Evidently, it is causing quite an uproar in the...
This is the time of year that many A/E/P and environmental consulting firms hold an annual management retreat. The larger a firm is, the more likely it is to have a retreat. Typically at these...
Management junkies— There is a whole cadre of “management junkies” out there working in A/E/P and environmental consulting firms. These are smart people. But as a friend-of-a-friend of mine, Tony Pirrone (an octogenarian Cadillac salesman)...