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Search results

10 results found for “customer feedback”

Surveys & Reports
Learning & Events
Posts

Surveys & Reports

Learning & Events

Posts

  • Do I have to do my homework?

    Do I have to do my homework?

    February 22, 2026

    By Lindsay Young | Practicing interview presentations may feel like homework, but it’s what turns expertise into confidence and clarity.

    Read
  • The promotion misconception

    The promotion misconception

    January 25, 2026

    By Michael Makris & Laura Terrebonne | When promotions become the goal, firms miss the real work of building leaders, influence, and long-term engagement.

    Read
  • Ways to win more new business

    Ways to win more new business

    January 25, 2026

    By Matt Cooper | Repeat clients keep AEC firms stable, but winning new work is what determines long-term growth and resilience.

    Read
  • Building bridges before breaking ground

    Building bridges before breaking ground

    April 27, 2025

    By Hugh Smith | Community outreach and engagement are foundational to the success of any project.

    Read
  • Big game strategy

    Big game strategy

    April 20, 2025

    By Mercedez Thompson | As our industry and client expectations evolve, so must our strategies for winning complex, high-stakes project pursuits.

    Read
  • Client experience starts within

    Client experience starts within

    February 23, 2025

    By Kathy Nanowski | A strong employee experience leads to a stronger client experience, ensuring sustainable success and differentiation in the market.

    Read
  • Standout leadership: Tim Schroeder

    Standout leadership: Tim Schroeder

    February 09, 2025

    By Liisa Andreassen | President of Neumann Monson Architects (Iowa City, IA), a firm that creates exceptional spaces for living, working, learning, and playing.

    Read
  • Recruiting for success: Lacy Kiser

    Recruiting for success: Lacy Kiser

    July 28, 2024

    By Liisa Andreassen | Chief administrative officer at UES (Orlando, FL), a privately held, rapidly growing engineering and consulting firm and No. 1 Hot Firm four years in a row.

    Read
  • Building your own GPT

    Building your own GPT

    April 28, 2024 | Kristin Kautz CPSM

    By Kristin Kautz | AI assistants empower personalized and effective support that will save time and money, and enhance creativity and quality.

    Read
  • Approach change at the individual level

    Approach change at the individual level

    March 31, 2024

    By Stjepan Mikulić | This approach ensures the foundation of change is built on a solid understanding of human behavior, enabling more sustainable firm-wide implementation.

    Read
  • How to define and nurture your firm’s “virtuous cycle”

    How to define and nurture your firm’s “virtuous cycle”

    April 09, 2023

    By Eric Wilson | With the right set of values and organizational alignment, you may find yourself in a positive feedback loop where shared principles guide you toward collective goals.

    Read
  • Creating lasting change: Jim Stephenson

    Creating lasting change: Jim Stephenson

    March 05, 2023

    By Liisa Andreassen | President and CEO of CHA Consulting (Albany, NY), an innovative, full-service engineering consulting and construction management firm.

    Read
  • People’s leader: Eric Lucas

    People’s leader: Eric Lucas

    November 27, 2022

    By Liisa Andreassen | CEO of MKSK, a collective of planners, urban designers, and landscape architects who are passionate about the interaction between people and place.

    Read
  • Making an impact: Mauro Comoli

    Making an impact: Mauro Comoli

    November 06, 2022

    By Liisa Andreassen | Project director at OBMI (Miami, FL), a leading global master planning, architecture, and design firm that has been creating timeless spaces for 85 years.

    Read
  • What do they really think?

    What do they really think?

    September 18, 2022 | Lindsay Young CPSM

    By Lindsay Young | Knowing what people really think will help you grow your business and serve your clients even better than you already do.

    Read
  • Things that made me happy as an owner

    Things that made me happy as an owner

    May 22, 2022 | Mark C Zweig

    By Mark Zweig | Business ownership can be one of the most rewarding things for any person to participate in.

    Read
  • A work family: Tony Casagrande

    A work family: Tony Casagrande

    May 08, 2022

    By Liisa Andreassen | President of Campos Engineering (Dallas, TX), an MEP engineering, testing, adjusting and balancing, and commissioning firm.

    Read
  • Colleagues first: Ginger Scherbarth

    Colleagues first: Ginger Scherbarth

    April 17, 2022

    By Liisa Andreassen | Chief people officer at HEAPY (Dayton, OH), a nationally recognized leader in sustainable and resilient engineering design.

    Read
  • Finding the right fit

    Finding the right fit

    February 13, 2022 | justin smith se pe mba

    By Justin Smith | Training is an investment with big payoffs, so do your research when determining the best fit for your firm.

    Read
  • Client Experience Award

    Client Experience Award

    February 06, 2022

    By Ryan Suydam & Blake Godwin | This new award is the strongest way to differentiate your firm from the competition.

    Read
  • Encouraging and engaging: Darren Conner

    Encouraging and engaging: Darren Conner

    January 16, 2022

    By Liisa Andreassen | President of Dewberry (Fairfax, VA), a nationwide planning, design, and construction firm with more than 50 locations and more than 2,000 professionals nationwide.

    Read
  • Developing company culture

    Developing company culture

    November 28, 2021

    By Callum Roxborough | Five ways to develop company culture and how taking these steps can improve your firm’s work environment and your business.

    Read
  • Client perception studies

    Client perception studies

    July 25, 2021

    By Bill Fox | Knowing your clients and finding out how you can solve their problems is key to building long-lasting, profitable relationships.

    Read
  • Acquisition communication and messaging

    Acquisition communication and messaging

    June 13, 2021

    By Jenny Phan & Kyle Copelin | Developing a communication program with the right messaging principles is the proactive approach to ensure a successful transfer of brand equity.

    Read
  • COVID and the gift of organizational change

    COVID and the gift of organizational change

    May 23, 2021

    By Julie Benezet | People have adapted to new ways of working and living, and in the process discovered new ways of thinking.

    Read
  • Empowering people: Kim Heartwell

    Empowering people: Kim Heartwell

    May 16, 2021

    By Liisa Andreassen | President and CEO of CallisonRTKL, a global firm that has created some of the world’s most successful environments for developers, retailers, investors, institutions, and public entities.

    Read
  • Managing change: Rick Maniktala

    Managing change: Rick Maniktala

    May 02, 2021

    By Liisa Andreassen | President of BranchPattern (Overland Park, KS), a building consultancy dedicated to creating better built environments through its many interwoven specialties.

    Read
  • Collaboration: McKinney & Rossomando

    Collaboration: McKinney & Rossomando

    March 07, 2021

    By Liisa Andreassen | They are the founder and principal of McKinney York Architects (Austin, TX), a certified HUB and WBE that creates beautiful, responsible architecture in a culture of collaboration.

    Read
  • Real collaboration: Mark Brumfield

    Real collaboration: Mark Brumfield

    January 03, 2021

    By Liisa Andreassen | CEO of HEAPY Engineering (Dayton, OH), a leader in sustainability, engineering, and commissioning solutions with a vision to build a more resilient and sustainable society.

    Read
  • Driving success through feedback

    Driving success through feedback

    October 25, 2020

    Clients appreciate the opportunity to sit down, free from distraction, and candidly discuss what is going well and where there is room for improvement.

    Read
  • Best Firm focus

    Best Firm focus

    August 23, 2020

    Leaders of employee-friendly firms talk about recruiting, culture, and the importance of employee feedback.

    Read
  • Dependable: Doug Jaeger

    Dependable: Doug Jaeger

    August 03, 2020

    President and CEO Ulteig (Fargo, ND), an employee-owned engineering consulting firm with locations in North Dakota, South Dakota, Minnesota, Colorado, Montana, and Iowa.

    Read
  • Investing in the future: John Meyer

    Investing in the future: John Meyer

    May 18, 2020

    Founder of edg (New York, NY), a technology-driven firm that leverages the power of software and equipment to deliver higher quality projects in less time.

    Read
  • Zweig Group expands Best Firms To Work For awards to include special COVID-19 insights for employers.

    Zweig Group expands Best Firms To Work For awards to include special COVID-19 insights for employers.

    April 27, 2020

    Zweig Group, a global leader in products and services to the AEC industry, announced an expanded research effort to help AEC firms gather and analyze valuable employee data. Because the COVID-19 crisis has significantly impacted...

    Read
  • Focus on the positive – Now is your chance to focus on you

    Focus on the positive – Now is your chance to focus on you

    April 09, 2020

    AEC Leaders – Now is the perfect time to give yourself and the workings of your firm some needed attention. Our research shows and the stories confirm that many of you have been so busy...

    Read
  • Positive force: Phil Beirne

    Positive force: Phil Beirne

    March 23, 2020

    President and CEO of BSI Engineering (Cincinnati, OH), a consulting and process design engineering firm that’s building on the past to design the future.

    Read
  • Introducing employees to new tech

    Introducing employees to new tech

    December 16, 2019

    Many people can be apprehensive when faced with new technology. It’s important to address their fears and to have a plan for successful implementation.

    Read
  • Your baby is ugly

    Your baby is ugly

    December 02, 2019

    Successful leaders have to be able to deliver tough messages. Use these six strategies to navigate difficult conversations.

    Read
  • Long-term results

    Long-term results

    November 11, 2019

    By Chad Clinehens | Use these tips to achieve long-term results in a short-term world.

    Read
  • The perils of over-functioning

    The perils of over-functioning

    September 30, 2019

    When executives do too much, they might be avoiding a problem, and they can damage the firm in the process.

    Read
  • Why it matters

    Why it matters

    August 05, 2019

    If you figure out the big question, it’ll invigorate your culture, differentiate your company, and inform everything you do in your business.

    Read
  • Zweig Group seeks partners for joint research projects

    Zweig Group seeks partners for joint research projects

    July 24, 2019

    FAYETTEVILLE, Ark. (July 24, 2019) – Zweig Group, the leading research, publishing, and advisory services resource for firms in the AEC industry, seeks partners interested in obtaining customized research data from architectural, engineering and construction...

    Read
  • Identifying opportunities: Bill Inman

    Identifying opportunities: Bill Inman

    April 22, 2019

    President and CEO of Hitchcock Design Group (Best Firm Architecture #7 for 2018), a 35-person landscape architecture firm headquartered in Naperville, Illinois.

    Read
  • Employee retention

    Employee retention

    March 25, 2019

    As firms suffer from a shortage of experienced design and construction professionals, the industry finds itself in the middle of a talent war.

    Read
  • Silence of the MEPs

    Silence of the MEPs

    March 18, 2019

    On the surface everything might appear to be fine, but back at their office, the consulting engineers might be telling the (painful) truth.

    Read
  • Decision-making: Joe Derhake

    Decision-making: Joe Derhake

    February 18, 2019

    CEO and founder of Partner Engineering and Science, Inc. (Hot Firm #9 for 2018), a 700-plus person engineering and environmental due diligence consulting firm. By Liisa Andreassen Correspondent “There’s no boundary between entry-level and senior-level...

    Read
  • Winning workplaces have (your) ears

    Winning workplaces have (your) ears

    February 04, 2019

    A lot of people leave their jobs because they hate their bosses. They stay because the C-suite listens to what they have to say. The results of the Best Small and Medium Workplaces 2018 present...

    Read
  • Why be a Best Firm To Work For?

    Why be a Best Firm To Work For?

    January 24, 2019

    Why be a Best Firm To Work For? The Best Firms to Work For (BFTWF) award recognizes top AEC firms in the US and Canada based on their workplace practices, employee benefits, employee retention rates,...

    Read
  • Client feedback

    Client feedback

    October 29, 2018

    It’s not always flattering, but hearing from those you work for and with, and acting on it, is key to improving your products and services. We’ve all become accustomed to, and maybe a little weary...

    Read
  • After landing the job

    April 30, 2018

    So you got the position you wanted, but that’s just the first step. You have to (help) create something bigger than yourself. Last month I wrote about my good fortune of meeting Art Gensler and...

    Read
  • A-list clients

    October 16, 2017

    We all have them and need them, but do we treat them right, and are we getting as much work out of them as we should? Trying to get work in the door can be...

    Read
  • The ‘strategy thing’

    October 02, 2017

    Can strategic thinking be learned? Sure, if you know where to start and are mindful of the mileposts along the way. Halfway through a two-day strategic planning retreat, a senior leadership team member nervously pulled...

    Read
  • Conference call: Kevin Peterson

    September 11, 2017

    Co-founder, president, and CEO of P2S Engineering, Inc. (Best Firms To Work For Multi-discipline #8 and Hot Firm #27 for 2017), a consulting engineering firm in Long Beach, CA. By Liisa Andreassen Correspondent “The belief...

    Read
  • Accomplishing things through others

    August 28, 2017

    When you think about it, management of the design process for a complex construction project is all about accomplishing things through others. Many different people have to come together to get something done by a...

    Read
  • Conference call: Mary Josenhans

    July 10, 2017

    President of WestLAND Group, Inc. (Best Firm #41 Multi-discipline and Hot Firm #45 for 2017), a full-service civil engineering and land surveying firm based in Ontario, California. By Liisa Andreassen Correspondent “It’s important to identify...

    Read
  • Conference call: John Caruso

    May 08, 2017

    President of Passero Associates (Best Firm #5 Multidiscipline for 2016), an 85-person engineering and architecture firm based in Rochester, New York. By Liisa Andreassen Correspondent “There’s lots of calculated risk,” Caruso says. A conversation with...

    Read
  • Served Best when Hot

    November 14, 2016

    The annual Hot Firm and A/E Industry Awards Conference in Phoenix was a success, and it’s heading to Seattle for 2017. By Richard Massey Managing Editor The 2017 annual Hot Firm and A/E Industry Awards...

    Read
  • Zweig Group Awards Open and Accepting Registrations 

    January 15, 2016

    FAYETTEVILLE, Ar. January 15, 2016) – Four Zweig Group award programs for the architecture, engineering, planning, and environmental consulting industry are now open and accepting registrations/nominations: Hot Firm, Best Firms To Work For, Marketing Excellence,...

    Read
  • Zweig Group Awards Open and Accepting Registrations

    January 15, 2016

    Four Zweig Group award programs for the architecture, engineering, planning, and environmental consulting industry are now open and accepting registrations/nominations: Hot Firm, Best Firms To Work For, Marketing Excellence, and Jerry Allen Courage in Leadership....

    Read
  • Marketing Excellence Awards: The Apostrophe

    September 30, 2015

    O’Neal (Greenville, SC), an industrial engineering and construction firm, is taking home third place in the External Newsletter category of Zweig Group’s 2015 Marketing Excellence Awards for The Apostrophe. The O’Neal team’s goal in developing...

    Read
  • Creating a Genuine Customer Experience

    January 16, 2006

    When it comes to keeping clients truly satisfied and coming back year after year for every service your firm provides, most A/E/P and environmental firms have a long way to go. Creating a genuine experience...

    Read
  • People Like People Who are Responsive

    November 08, 2004

    It just doesn’t matter what type of business one talks about. Whether you are a housepainter, you sell window blinds, or you are in the architecture, engineering, or environmental consulting business— ALL of your clients,...

    Read
  • Another Great Year

    December 20, 1999

    Although most of our readers are unaware, 65% of our revenues here at Zweig White & Associates come from providing consulting services. We’re much more like our readers (and clients) than many folks think. That’s...

    Read
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