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  Does quality matter?

  November 12, 2018

  We all know it does, but it’s also hard to define, hard to achieve, and if we fail in our pursuit of it, the consequences can be severe. The word “quality” seems to be constantly...

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• Getting Quality Output

  September 22, 2016

  “John,” the president, CEO, and co-founder of a 250-person midwestern E/A firm, was frustrated. After so many years of success, it seemed to him that all he was doing now was de-fusing irate clients, talking...

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