• The AI maturity gap: What separates leaders from followers Cover
The AI maturity gap: What separates leaders from followers Cover

Event

The AI maturity gap: What separates leaders from followers

$0.00
Ticket Type

Most architecture and engineering firms are already using AI. Yet only a small fraction report meaningful improvements in margin, revenue, or operating efficiency. The real differentiator isn’t whether a firm has adopted AI, but how mature that AI is: whether it’s simply assisting individual tasks or genuinely embedded into how decisions get made across the business. 

New research from Service Performance Insight (SPI) reveals a direct correlation between a firm’s AI maturity and how quickly it can advance on the Professional Services Maturity Model™ - the benchmark used by over 50,000 project-driven organizations globally to measure and improve performance.

Join SPI Research and sa.global for a conversation on what separates firms that are advancing from those that are stalling, and the practical steps required to move from AI adoption to AI maturity. Get a clear picture of where your firm sits on the AI maturity curve, the barriers most commonly holding firms back, and a concrete first step to close the gap.

LEARNING OBJECTIVES:
By attending this session, attendees will be able to:

  • Assess where your firm currently sits on the AI maturity curve, and identify the gap between AI adoption and AI maturity within your own organization.
  • Understand the direct correlation between AI maturity and advancement on the Professional Services Maturity Model™, and why this matters for your firm’s competitive position.
  • Identify the common barriers (beyond tools and technology) that prevent firms from translating AI investment into measurable business impact.
  • Define a practical first step your firm can take to build the foundational capabilities needed to move from AI adoption to AI maturity with confidence.

 

MEET THE PRESENTERS:





Stefanie Richter
Business Development & Microsoft Partnerships | sa.global 

Stefanie Richter is a recognized leader in business development and Microsoft partnership strategy, focused on enabling service-based firms to scale with purpose and clarity. At sa.global, she leads the firm’s go-to-market strategy for the Microsoft Service-Centric Cloud, working closely with engineering, legal, and consulting firms to navigate transformation. With a background in sales strategy, operational enablement, and change culture, Stefanie brings a human-first lens to every conversation - championing clarity, trust, and innovation. She’s also an active member of ACEC and a driving force behind Microsoft AI adoption in the AEC industry. 



Diek Muller
Head of AI Enablement | sa.global 

A business and technology leader with more than 20 years of experience helping organizations improve customer, client, and employee experiences. Throughout his career, Diek Muller has held leadership roles across business, IT, and the partner channel, driven by a curiosity for understanding why organizations work the way they do and how technology can be used effectively to address complex challenges.

His experience has reinforced the belief that tools alone are rarely the problem - or the answer. Successful solutions must account for the context of the teams they are intended to support.

Today, Diek’s focus is on helping organizations make sense of what work means as they navigate the era of AI, a topic that is becoming increasingly important for service-centric organizations.





Dave Hofferberth
Founder, Service Performance Insight 

 

Widely recognized as the Father of PSA, Dave Hofferberth has spent over 40 years shaping the professional services industry. In 1999, his research formally defined Professional Services Automation (PSA) as a distinct software category, laying the foundation for how service-based businesses operate today. 

Dave is the creator of the Professional Services Maturity Model™ (PSMM), the industry standard for performance benchmarking used by over 50,000 professional services organizations worldwide. Through SPI Research, he continues to lead in benchmarking and performance optimization across five key pillars – Leadership & Strategy, Client Relationships, Talent Management, Service Execution, and Financial & Operational Health – helping firms make smarter, data-driven decisions that improve service delivery and profitability.