The Zweig Letter | April 13, 2026

Apr 12, 2026

	The overlooked driver of client success By Ezequiel Tovar The firms that deliver the best client experiences are often the ones that invest most intentionally in employee experience.

	Starting with the end in mind By Elizabeth Nilsen Successful AEC firms treat succession planning as a strategic priority from the beginning, not a last-minute retirement decision.

	Delivering bad news about non-performance By Mark Zweig Strong leaders address underperformance directly, clearly, and quickly before it damages culture, client relationships, and team morale.

	Costly contract wording By Lauren Martin A simple “time is of the essence” clause can transform routine schedule delays into costly legal and insurance risks.

	Words to work by By Melanie Carrido Three decades in AEC show that while technology reshapes our work, strong communication and partnership still determine success.

About Zweig Group

Zweig Group, a four-time Inc. 500/5000 honoree, is the premier authority in AEC management consulting, the go-to source for industry research, and the leading provider of customized learning and training. Zweig Group specializes in four core consulting areas: Talent, Performance, Growth, and Transition, including innovative solutions in mergers and acquisitions, strategic planning, financial management, ownership transition, executive search, business development, valuation, and more. With a mission to Elevate the Industry®, Zweig Group exists to help AEC firms succeed in a competitive marketplace.