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By Kraig Kern | An observation on modern communication, efficiency, and the messages that quietly disappear.

By Jeremy Clarke | Most governance problems are not execution failures but clarity failures around who owns decisions and who is accountable.

By Janki DePalma | When we measure collaboration instead of individual wins, teams shift from rivalry to shared success.

By Mark Zweig | A cautionary AEC story about control, delayed succession, and how avoiding transition can undo decades of good work.

By Tom Godin | Performance problems in AEC firms are rarely effort issues; they’re organizational design failures leaders must own and intentionally fix.

By Shirley Che | From fees to client care, lessons learned from a season of conferences highlight growth, adaptability, and connection.

By Jeremy Clarke | The key to embracing growth without giving up what made your firm great in the first place.

By Stuart McLendon | This process improves team coherence and speed in addition to enhancing revenue per man-hour.

By Matt Verderamo | By controlling three key moments in every sales meeting, you can launch yourself from amateur to professional and close more work.

By Janki DePalma | It’s hard to shake off the feeling of being lazy, but it’s critical that we redefine our work-rest balance to enhance well-being and productivity.

By Mark Zweig | Stop being so preoccupied with problem solving and instead focus on the things you can do to make someone’s day a little bit better.

By Mark Zweig | If you feel your like you’re losing control and you don’t know how you can accomplish all you want to, you could benefit from establishing a routine.

By Jenny Phan & Kyle Copelin | Developing a communication program with the right messaging principles is the proactive approach to ensure a successful transfer of brand equity.

By Liisa Andreassen | Managing director of Holst Architecture (Portland, OR), a women-owned architecture firm that is devoted to turning the ordinary into the extraordinary.

By Mark Zweig | Here are 12 things you can actually change in your business that will help you win the talent war.

By Mark Zweig | Things are real messy right now, but we can all get safely to our destinations if we keep our cool.

Implement these tips to decrease tension and drastically increase the utility of your feedback.

“So many [A/E firm leaders] feel they are being pulled in so many directions that oftentimes, at the end of a day or week, it is hard to see what was accomplished.”

Strong emotional intelligence, empathy, and the ability and capacity to engage the ‘whole person’ move teams and projects forward.

If you want to empower your millennial team members, you have to offer them choice, provide purpose, and safeguard the organizational trust. Millennials are part of the “prove it” generation, and their trust is made...

Even if the strategic planning process turns out as hoped, it can still be an adventure with plenty of thrills and spills. Strategic planning connotes an organized, step-by-step effort. It’s true, but it’s also quite...

Conference confirms that when people like their jobs, the firm is usually more profitable; here are some things to consider. On September 3 and 4, I had the pleasure of being at our annual Hot...

We’re each leaving a trail behind us – our reputations and our effect on the world – as industry leaders, we should focus on making those as pleasant as possible. If you have a leadership...

Embracing marketing to set you apart from everyone else can change your business – and your life – for the better. Good marketing has the power to change your firm – and your life. If...

By Tracey D. Jeffers Cash and accrual methods each have their pluses and minuses. Editor’s note: This is the second of a two-part series. In her first article (The Zweig Letter, Feb. 21, issue 899)...

Every so often, I have to remind our readers of the importance of their office environments. Our own recent office rehab here in Natick, along with a trip to New York and seeing some not-so-great...

Sometimes it’s amazing how little things change, huh? The challenges of implementing change, the myth of the dual career path, the hassles of poorly performing principals, the confusion resulting from messy office environments, why firms...

When I was a kid I worked at the local bike shop. It was underneath an optician’s shop accessible only from an alley. The place was a dump, as some readers of The Zweig Letter...

Here are some quick thoughts on a few issues: Pay or don’t buy. There have been a number of articles in the business press recently dealing with ethics issues. One that I read involved a...

Contrary to what pop management “guru” Tom Peters may say, no architecture, consulting engineering or environmental consulting firm really “thrives on chaos.” Some companies may do well temporarily, but not many are able to “reinvent...