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  What is Value Anyway? Understanding How Clients Define Success

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• Keeping your good, old clients

  September 22, 2008

  I have often felt that architecture, engineering, planning, and environmental firms pay lip service to the notion that they should keep their best clients happy— and KEEP their best clients clients. It always seems like...

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• Keeping Those Good Old Clients

  October 05, 1998

  Any business, particularly A/E/P and environmental consulting firms, better be concerned about how to keep current clients happy and satisfied. The reason is simple— getting new clients is expensive, and if you have to constantly...

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