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Search results

10 results found for “excellent customer service”

Surveys & Reports
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Surveys & Reports

Learning & Events

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  • Pape-Dawson acquires Kansas-based engineering firm BHC

    Pape-Dawson acquires Kansas-based engineering firm BHC

    March 16, 2026

    Pape-Dawson has acquired BHC, demonstrating a commitment to regional growth, innovation, and investment in communities across America’s heartland.

    Read
  • Bridging the gap

    Bridging the gap

    December 28, 2025

    By Morgan Stinson | Winning work in the AEC industry takes teamwork, trust, and humility to bridge gaps between marketing and technical staff.

    Read
  • Defining your firm’s DNA

    Defining your firm’s DNA

    September 07, 2025

    By Lindsay Young | Every firm is unique, so focus on your differentiating factor to create a one-of-a-kind client experience.

    Read
  • Find your North Star

    Find your North Star

    February 23, 2025

    By Morgan Stinson | Leading with purpose helps firms navigate uncertainty by reinforcing values, fostering trust, taking ownership, and turning challenges into opportunities.

    Read
  • Client experience starts within

    Client experience starts within

    February 23, 2025

    By Kathy Nanowski | A strong employee experience leads to a stronger client experience, ensuring sustainable success and differentiation in the market.

    Read
  • Standout leadership: Tim Schroeder

    Standout leadership: Tim Schroeder

    February 09, 2025

    By Liisa Andreassen | President of Neumann Monson Architects (Iowa City, IA), a firm that creates exceptional spaces for living, working, learning, and playing.

    Read
  • Recruiting for success: Lacy Kiser

    Recruiting for success: Lacy Kiser

    July 28, 2024

    By Liisa Andreassen | Chief administrative officer at UES (Orlando, FL), a privately held, rapidly growing engineering and consulting firm and No. 1 Hot Firm four years in a row.

    Read
  • Zweig Group announces partnership with School of PE

    Zweig Group announces partnership with School of PE

    April 12, 2024

    Zweig Group, the leading provider of consulting services, research, and education for the architecture, engineering, and construction industry, is excited to announce it is partnering this year with School of PE on its annual Best Firms To...

    Read
  • RTM merges with BG Buildingworks

    RTM merges with BG Buildingworks

    April 02, 2024 | Adrian de la Garza

    Zweig Group announces its client RTM Engineering Consultants has recently merged with BG Buildingworks.

    Read
  • TZL Podcast: Anna Finley

    TZL Podcast: Anna Finley

    September 07, 2023

    Anna Finley, director of operations at Zweig Group, unpacks the power of celebrating workplace achievements to foster a positive culture and stresses the importance of kindness in cultivating strong relationships with clients and colleagues.

    Read
  • Smart growth: Dave Witsken

    Smart growth: Dave Witsken

    July 23, 2023

    By Liisa Andreassen | CEO of UES (Orlando, FL), a privately held, rapidly growing engineering and consulting firm and No. 1 Hot Firm three years in a row.

    Read
  • Building a better experience

    Building a better experience

    July 09, 2023 | Lindsay Young CPSM

    By Lindsay Young | We need to be more intentional about prioritizing communication, appreciation, and understanding to enhance customer service.

    Read
  • Bernhard Capital-Backed Grace Hebert Curtis Acquires Bullock Tice Associates

    Bernhard Capital-Backed Grace Hebert Curtis Acquires Bullock Tice Associates

    April 06, 2023 | Justin Ramirez

    Zweig Group – the leading research, publishing, and advisory services resource for firms in the AEC industry – represented Bullock Tice Associates in this transaction.

    Read
  • Creating lasting change: Jim Stephenson

    Creating lasting change: Jim Stephenson

    March 05, 2023

    By Liisa Andreassen | President and CEO of CHA Consulting (Albany, NY), an innovative, full-service engineering consulting and construction management firm.

    Read
  • CSI USA Group acquires David E. Wooster and Associates

    CSI USA Group acquires David E. Wooster and Associates

    January 25, 2023 | Andy Chavez

    Zweig Group has announced it advised CSI USA Group through its acquisition of David E. Wooster and Associates. The deal team included Andrew Chavez, CM&AA, an advisor with Zweig Group’s M&A team, and Jamie Claire...

    Read
  • Zweig Group releases 2023 salary research for the AEC industry

    Zweig Group releases 2023 salary research for the AEC industry

    January 11, 2023

    Zweig Group has released its 2023 Salary Report for AEC Firms for all regions of the United States. These reports are based on a comprehensive salary survey of hundreds of industry individuals and firms.

    Read
  • Capture the heart of your brand

    Capture the heart of your brand

    January 01, 2023 | Randy Wilburn

    By Randy Wilburn | Podcasting is one of the best ways you can tell the story of your brand.

    Read
  • People’s leader: Eric Lucas

    People’s leader: Eric Lucas

    November 27, 2022

    By Liisa Andreassen | CEO of MKSK, a collective of planners, urban designers, and landscape architects who are passionate about the interaction between people and place.

    Read
  • Bernhard Capital launches AEC platform with investment in Zweig Group client Grace Hebert Curtis

    Bernhard Capital launches AEC platform with investment in Zweig Group client Grace Hebert Curtis

    September 26, 2022 | Jamie Claire Kiser

    Bernhard Capital has launched a dedicated AEC platform with an investment in Zweig Group client Grace Hebert Curtis Architecture. GHC will continue to be led by CEO Jerry Hebert and its current management team, which will retain...

    Read
  • Empowering people: Greg Matthews

    Empowering people: Greg Matthews

    September 25, 2022

    By Liisa Andreassen | President and CEO of Cushing Terrell, a multidisciplinary firm that empowers creative designers to discover imaginative, responsible first-of-their-kind environments.

    Read
  • W.E. O’Neil Construction Co. Has Acquired DCA Construction

    W.E. O’Neil Construction Co. Has Acquired DCA Construction

    May 12, 2022 | Justin Ramirez

    Zweig Group, a full-service AEC management advisory firm, announced its client W.E. O’Neil Construction Co. has acquired DCA Construction, a prominent general contracting firm based in Austin, Texas. The acquisition marks an exciting opportunity for W.E....

    Read
  • Asking questions: Julie Snow

    Asking questions: Julie Snow

    April 24, 2022

    By Liisa Andreassen | Founder, design principal, and CEO at Snow Kreilich Architects (Minneapolis, MN), a nationally recognized, award winning architectural studio.

    Read
  • Colleagues first: Ginger Scherbarth

    Colleagues first: Ginger Scherbarth

    April 17, 2022

    By Liisa Andreassen | Chief people officer at HEAPY (Dayton, OH), a nationally recognized leader in sustainable and resilient engineering design.

    Read
  • Character: Sam Dawson

    Character: Sam Dawson

    February 20, 2022

    By Liisa Andreassen | CEO and co-owner of Pape-Dawson Engineers (San Antonio, TX), the largest civil engineering firm headquartered and exclusively located in Texas.

    Read
  • Client Experience Award

    Client Experience Award

    February 06, 2022

    By Ryan Suydam & Blake Godwin | This new award is the strongest way to differentiate your firm from the competition.

    Read
  • Encouraging and engaging: Darren Conner

    Encouraging and engaging: Darren Conner

    January 16, 2022

    By Liisa Andreassen | President of Dewberry (Fairfax, VA), a nationwide planning, design, and construction firm with more than 50 locations and more than 2,000 professionals nationwide.

    Read
  • New Zweig Group website

    New Zweig Group website

    December 12, 2021 | Christina Zweig Niehues

    By Christina Zweig Niehues | Zweig Group’s new website combines three old websites into one for a seamless user experience.

    Read
  • Focus on others: Mitch Fortner

    Focus on others: Mitch Fortner

    December 05, 2021

    By Liisa Andreassen | President of KSA (Longview, TX), an industry leader that provides a broad range of engineering, architecture, planning, surveying, and construction management services.

    Read
  • The redefinition of winning

    The redefinition of winning

    October 03, 2021

    By PeteR Atherton | Most of us have been taught to believe in projects and profits, but do we also believe in people and purpose?

    Read
  • In-person ElevateAEC Conference and Awards Gala

    In-person ElevateAEC Conference and Awards Gala

    June 08, 2021

    FAYETTEVILLE, Ark. (June 8, 2021) – Zweig Group announced today that the annual in-person ElevateAEC Awards Gala will return in 2021. Due to recent guidance from the CDC as well as loosening guidelines from the...

    Read
  • M&A Activity Report (05.03.2021 – 05.09.2021)

    M&A Activity Report (05.03.2021 – 05.09.2021)

    May 10, 2021

    Terracon (Olathe, KS) acquired Pivvot, (Kansas City, MO) a firm with geospatial location intelligence including renewable energy siting and suitability, electric transmission and pipeline routing, environmental impact analysis and custom data acquisition. Link to Details...

    Read
  • Be on mission

    Be on mission

    April 04, 2021

    By Seth Carlton | This requires more than just a clever slogan. It is a call to be focused, driven, and dedicated to a common goal.

    Read
  • Recognizing and developing future leaders

    Recognizing and developing future leaders

    January 31, 2021

    By Frank Johnson | Be deliberate in identifying those who have the potential to grow into leadership roles, and help them develop the skill sets they need to be successful as future managers.

    Read
  • Driving success through feedback

    Driving success through feedback

    October 25, 2020

    Clients appreciate the opportunity to sit down, free from distraction, and candidly discuss what is going well and where there is room for improvement.

    Read
  • Indispensable: Benjamin Cornelius

    Indispensable: Benjamin Cornelius

    September 27, 2020

    Partner at LERA Consulting Structural Engineers (New York, NY), a firm that has created innovative, yet constructible and economical structural designs since 1923.

    Read
  • Positive force: Phil Beirne

    Positive force: Phil Beirne

    March 23, 2020

    President and CEO of BSI Engineering (Cincinnati, OH), a consulting and process design engineering firm that’s building on the past to design the future.

    Read
  • Path finding in uncharted territory

    Path finding in uncharted territory

    January 20, 2020

    As Zweig Group’s director of ownership transition, Will Swearingen understands the emotional stakes at play when a firm founder decides it’s time to pass the torch.

    Read
  • Building your brand (Part 3)

    Building your brand (Part 3)

    July 22, 2019

    Do you want to survive the next year, the next recession, and the ongoing reset of the workplace, the marketplace, and the recruiting space?

    Read
  • Building your people (Part 2)

    Building your people (Part 2)

    July 15, 2019

    Do you want to survive the next year, the next recession, and the ongoing reset of the workplace, the marketplace, and the recruiting space?

    Read
  • Graphic design, by design

    Graphic design, by design

    May 20, 2019

    In 20 years as an in-house graphic designer, the lessons learned are simple: Serve the customer, protect the brand, meet the deadlines, and communicate with the client.

    Read
  • Chief enthusiasm officer: Matthew Saacks

    Chief enthusiasm officer: Matthew Saacks

    May 20, 2019

    President of Ampirical (Best Firm Multi-discipline #21 for 2018), a 200-person firm on the north shore of Lake Pontchartrain.

    Read
  • Key successors: Bob Howell

    Key successors: Bob Howell

    March 04, 2019

    CEO of SSOE Group (Hot Firm #44 for 2018), a global project delivery firm for architecture, engineering, and construction management based in Toledo, Ohio. By Liisa Andreassen Correspondent “All key positions within the company are...

    Read
  • Top of mind

    Top of mind

    December 03, 2018

    Getting there is one thing, but staying there is another. Figure it out and your firm will have the world in the palm of its hand. Being “top of mind” with your clients and potential...

    Read
  • Does quality matter?

    Does quality matter?

    November 12, 2018

    We all know it does, but it’s also hard to define, hard to achieve, and if we fail in our pursuit of it, the consequences can be severe. The word “quality” seems to be constantly...

    Read
  • Client feedback

    Client feedback

    October 29, 2018

    It’s not always flattering, but hearing from those you work for and with, and acting on it, is key to improving your products and services. We’ve all become accustomed to, and maybe a little weary...

    Read
  • Multiple technologies, multiple headaches

    Multiple technologies, multiple headaches

    August 13, 2018

    Is your firm swamped with various platforms for invoicing, project management, payroll, field reports, and more? Maybe it’s time for a change. Editor’s note: ProjectBoss is a sponsor of the 2018 Hot Firm + A/E...

    Read
  • When disaster strikes

    April 30, 2018

    Are all your processes in place in the event your firm is waylaid by a wildfire, earthquake, hurricane or flood? Things were pretty much business as usual in early December with sunny skies and strong...

    Read
  • A-list clients

    October 16, 2017

    We all have them and need them, but do we treat them right, and are we getting as much work out of them as we should? Trying to get work in the door can be...

    Read
  • Conference call: Mary Josenhans

    July 10, 2017

    President of WestLAND Group, Inc. (Best Firm #41 Multi-discipline and Hot Firm #45 for 2017), a full-service civil engineering and land surveying firm based in Ontario, California. By Liisa Andreassen Correspondent “It’s important to identify...

    Read
  • Conference call: Eileen Pannetier

    April 24, 2017

    CEO and founder of Comprehensive Environmental Inc. (Best Firm #3 Environmental for 2016), a 30-person firm headquartered in Marlborough, MA. By Liisa Andreassen Correspondent A cornerstone of great project management? “Be available,” Pannetier says. A...

    Read
  • One team – period

    February 13, 2017

    Alabama firm looms large along the Gulf Coast, and a lot of that’s due to a laser focus on service and always starting out at the top. By Liisa Andreassen Correspondent Years ago, while working...

    Read
  • Stronger together

    November 14, 2016

    Similar cultures and a need for an expanded footprint are the driving forces behind Hot Firm RTM’s acquisition of smaller Texas outfit. By Liisa Andreassen Correspondent The two companies were in talks for a little...

    Read
  • Setting yourself apart

    September 09, 2016

    Figure out what your firm is and what its values are, and remain disciplined if you want to flourish in a competitive market. The competitive environment continues to change at light speed, and that in...

    Read
  • To lead: Plan for the long-term

    March 09, 2016

    Annual resolutions are short-term planning at best. Now that another new year is in full throttle mode, are you checking off your list of resolutions, or are you envisioning your firm’s future? Annual resolutions are...

    Read
  • Ask Christy: Your management questions, answered

    January 27, 2016

    This month, readers seek advice on topics related to social media, benchmarking, and increasing prices. WHO SHOULD FIRMS COMPARE THEMSELVES TO WHEN BENCHMARKING? Dear Christy, “We’re about to start our strategic planning process and like...

    Read
  • Marketing Excellence Awards: The ABBAE Bulletin

    January 12, 2016

    Allana Buick & Bers, Inc. (Palo Alto, CA), a 100-person architectural engineering firm, is the fifth place winner in the External Newsletter category of Zweig Group’s 2015 Marketing Excellence Awards for The ABBAE Bulletin. The...

    Read
  • ZweigWhite announces winners of Marketing Excellence Awards

    September 09, 2011

    Press Release: Sept. 9, 2011 FAYETTEVILLE, Ark. (Sept. 9, 2011) – In recognition of exceptional marketing efforts of architecture, engineering, planning, and environmental consulting firms in the United States and Canada, ZweigWhite announces the winners...

    Read
  • Hot Firm 2002

    October 28, 2002

    We just ended our most successful Zweig Letter Hot Firm conference ever. It was successful from three points of view— attendance numbers, attendance quality, and speaker quality. I won’t bore you with the numbers but...

    Read
  • A Review and a Preview

    October 02, 1995

    Quickie Conference Review— This year’s PSMA National Convention held at the Red Lion LaPosada Resort in Scottsdale, Arizona, was the association’s best ever. It also marked the 20th anniversary of PSMA, which stands for Professional...

    Read
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