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Search results

10 results found for “exceed expectations”

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Surveys & Reports

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  • What actually improves PM performance (and what doesn’t)

    What actually improves PM performance (and what doesn’t)

    February 08, 2026 | Mark C Zweig

    By Mark Zweig | Better project management isn’t about new systems, it’s about disciplined leadership, clear decisions, and relentless execution of fundamentals.

    Read
  • Raising the bar as a new manager

    Raising the bar as a new manager

    January 11, 2026 | Mark C Zweig

    By Mark Zweig | Focus on these things to be more effective when it comes to raising standards for performance.

    Read
  • Say “Yes, and…” to better leadership

    Say “Yes, and…” to better leadership

    September 28, 2025

    By Michael Makris | Several of improv’s most fundamental rules are very much related to leadership and professional growth.

    Read
  • Two kinds of firms

    Two kinds of firms

    August 17, 2025 | Mark C Zweig

    By Mark Zweig | Is your firm one that commands top fees and thrives, or one that will struggle to compete and keep up?

    Read
  • Client experience starts within

    Client experience starts within

    February 23, 2025

    By Kathy Nanowski | A strong employee experience leads to a stronger client experience, ensuring sustainable success and differentiation in the market.

    Read
  • Some good things to think about in 2025

    Some good things to think about in 2025

    January 19, 2025 | Mark C Zweig

    By Mark Zweig | 2025 offers opportunities for AEC firms to thrive through responsiveness, strategic metrics, strong banking ties, and workplace honesty.

    Read
  • Navigating confidentiality clauses

    Navigating confidentiality clauses

    November 17, 2024

    By Lauren Martin | AEC firms should carefully assess confidentiality clauses in contracts to avoid uninsured risks, especially amid growing cyber threats.

    Read
  • 2024 Best Firms To Work For insights

    2024 Best Firms To Work For insights

    July 28, 2024 | Kyle Ahern

    By Kyle Ahern | The Best Firms To Work For survey provides a comprehensive view of the organizational climate across the industry, highlighting achievements and areas for growth.

    Read
  • Getting the most out of your people

    Getting the most out of your people

    May 19, 2024 | Mark C Zweig

    By Mark Zweig | Are your expectations for your people high enough, or are you letting everyone off the hook?

    Read
  • The dangers of a prevailing party clause

    The dangers of a prevailing party clause

    August 27, 2023

    By Lauren Martin | These clauses represent a real and potentially significant exposure for AEC firms for which there’s no insurance protection.

    Read
  • Reevaluate employee evaluations

    Reevaluate employee evaluations

    July 16, 2023

    By Matt Hoying | It’s time to give up employee evaluations and instead commit your focus to the enjoyment and fulfillment employees have with their roles in your company.

    Read
  • Choosing to retain top talent

    Choosing to retain top talent

    July 09, 2023 | ying liu leed ap bd c

    By Ying Liu | Organizations must proactively develop strategies to identify and retain top talent.

    Read
  • Creating solutions: Mark Huntsman

    Creating solutions: Mark Huntsman

    May 21, 2023

    By Liisa Andreassen | President and CEO of Sunrise Engineering (Fillmore, UT), a full-service professional engineering and consulting firm that has been providing its services since 1978.

    Read
  • Providing value-added services

    Providing value-added services

    December 04, 2022

    By Kart Vaith | Provide added value to your clients and approach every project with an emphasis on building trust and exceeding expectations.

    Read
  • Making an impact: Mauro Comoli

    Making an impact: Mauro Comoli

    November 06, 2022

    By Liisa Andreassen | Project director at OBMI (Miami, FL), a leading global master planning, architecture, and design firm that has been creating timeless spaces for 85 years.

    Read
  • The project business plan

    The project business plan

    October 14, 2022 | justin smith se pe mba

    By Justin Smith | Committing to this will make your firm safer, more resistant to adversity, and change cashflow and profit for the better.

    Read
  • Opportunity builder: Erik Andersen

    Opportunity builder: Erik Andersen

    February 13, 2022

    By Liisa Andreassen | Senior principal at Lamar Johnson Collaborative (Chicago, IL), a full-service design and architecture firm committed to enhancing the quality of the human experience.

    Read
  • Focus on others: Mitch Fortner

    Focus on others: Mitch Fortner

    December 05, 2021

    By Liisa Andreassen | President of KSA (Longview, TX), an industry leader that provides a broad range of engineering, architecture, planning, surveying, and construction management services.

    Read
  • Who does the future workplace serve?

    Who does the future workplace serve?

    October 10, 2021

    By Yukari Yamahiro | Four back-to-work-archetypes to help leaders better understand what employees want and need as they return to the workplace.

    Read
  • Cultural fit isn’t all it’s cracked up to be

    Cultural fit isn’t all it’s cracked up to be

    September 26, 2021

    By Mark Zweig | Hiring people who fit in and don’t cause problems is hardly the way to be innovative and really push your business forward.

    Read
  • Quality: Elijah Williams

    Quality: Elijah Williams

    November 01, 2020

    President of EPS Group (Mesa, AZ), a full-service consulting firm that is dedicated to exceeding expectations.

    Read
  • Integrity: Greg Williams

    Integrity: Greg Williams

    October 18, 2020

    Chairman and CEO of Nabholz (Conway, AR), a 1,200 person multi-discipline, employee-owned firms whose name has been synonymous with integrity since its founding in 1949.

    Read
  • Managing receivables and collections now

    Managing receivables and collections now

    August 10, 2020

    In the current economic environment, avoid costly payment disputes and counterclaims by choosing clients carefully and staying on top of your receivables and collections.

    Read
  • Exceed expectations: Diane Bicknese

    Exceed expectations: Diane Bicknese

    March 16, 2020

    President of Schaefer Engineering, Inc. (Wentzville, MO), a firm founded on integrity with a commitment to provide quality professional forensic consulting services nationwide.

    Read
  • Things to consider before hiring an executive search advisor

    Things to consider before hiring an executive search advisor

    January 20, 2020

    By John Bray | The value you will add and the time you will save is worth the cost almost every single time.

    Read
  • Partnership: Ron Hilgart & Darrell Wilson

    Partnership: Ron Hilgart & Darrell Wilson

    November 18, 2019

    Founders of HILGARTWILSON (Phoenix, AZ), an exemplary multidisciplinary firm that was formed in the middle of the Great Recession.

    Read
  • Core values

    Core values

    November 18, 2019

    They count, so gather your leadership team, find the set of behaviors they admire, and make them part of your mission and vision.

    Read
  • Growing apart, together

    Growing apart, together

    June 17, 2019

    The future AEC workspace will be flexible but more connected than ever, so invest in data bandwidth and mobility.

    Read
  • Seven secret causes of scope creep

    Seven secret causes of scope creep

    June 10, 2019

    Most AEC leaders are aware of the common causes of scope creep, but there are also some subtler internal causes to consider.

    Read
  • Investment value

    Investment value

    April 22, 2019

    Is your firm an investment value candidate? If you’re looking to sell, this is the level of value at which you have the most opportunity to maximize your exit.

    Read
  • A lost art

    A lost art

    March 04, 2019

    By John Bray | It’s easy to send texts and emails, but to make a great and lasting impression, frequent phone calls throughout your network are essential.

    Read
  • The time is now

    The time is now

    February 25, 2019

    In our industry, diversity and inclusion are dawning, so seize the day by incorporating an open mindset throughout your firm.

    Read
  • The best ever: P. Bradford Cheney

    The best ever: P. Bradford Cheney

    February 25, 2019

    President and CEO of CME (Hot Firm #36 for 2018), an engineering firm headquartered in Connecticut that refuses to be affordable and mediocre. By Liisa Andreassen Correspondent “If we cannot grow fast enough to provide...

    Read
  • Tech rewind

    Tech rewind

    January 21, 2019

    Being relevant can be powerful, but it will require you to put down your devices and actively engage with those around you. No doubt you have been in meetings and looked around the room and...

    Read
  • Go/no-go

    Go/no-go

    December 03, 2018

    Pre-project analysis is critical if you want strong business development through profitable projects and happy clients. And yes, it’s a process. The Gateway Engineers, Inc. is a full-service civil engineering firm with a diverse group...

    Read
  • Does quality matter?

    Does quality matter?

    November 12, 2018

    We all know it does, but it’s also hard to define, hard to achieve, and if we fail in our pursuit of it, the consequences can be severe. The word “quality” seems to be constantly...

    Read
  • Heightened growth, heightened risk

    Heightened growth, heightened risk

    July 23, 2018

    As the outlook for AEC firms remains bright and professional liability insurance rates stay competitive, the time is right to make sure your firm has adequate protection. Things are looking up for design firms. They...

    Read
  • Don’t suck

    Don’t suck

    July 09, 2018

    It might be a blunt mantra but it has a broad application across all facets of life and work, including the AEC industry. We all have leaders and figures in our lives who leave an...

    Read
  • Conference call: Mark Smolinski

    Conference call: Mark Smolinski

    May 14, 2018

    Principal at G2 Consulting (Hot Firm #67 for 2016), a 75-person geotechnical, geo-environmental, and construction engineering firm based in Troy, Michigan. By Liisa Andreassen Correspondent “As long as the clients are pleased and the revenues...

    Read
  • Profit centers? Meh

    April 16, 2018

    Banish profit centers in small to midsize firms. Focus on your people by letting each do what each is best qualified to do. An engineering, architecture or planning professional services firm can be very successful...

    Read
  • Down the road

    February 05, 2018

    If you don’t want scope creep and unforeseen expenses to ruin your profit margins, try improving your estimating process. You planned for your project to make 14 percent, but you end up with 8 percent....

    Read
  • Thoughts on financial reports

    December 04, 2017

    Getting the information you need on how to run your business in a timely manner is an absolute requirement for survival and success in the A/E business today. As business owners this has to be...

    Read
  • Previous employees

    November 13, 2017

    Depending on why they left – and what they did while they were gone – it might be a good idea to welcome them back into the fold. It’s not uncommon when sorting through a...

    Read
  • Conference call: Ken Seibert

    October 09, 2017

    President of CMTA (Hot Firm #2 for 2017), a 250-person consulting engineering firm, and a leader in net-zero energy, based in Louisville, Kentucky. By Liisa Andreassen Correspondent “I think it’s important not to micro-manage people,”...

    Read
  • Force multiplier

    September 11, 2017

    You can leverage M&A to accelerate strategic shifts and implement your growth strategy, but there are plenty of risks along with the reward. While M&A is not a strategy in and of itself, it is...

    Read
  • Conference call: Will Schnier (Part 1)

    June 19, 2017

    CEO of BIG RED DOG Engineering & Consulting (Hot Firm #65 for 2017), a 105-person multi-discipline engineering firm based in Austin, Texas. By Richard Massey Managing Editor “It’s been true since day one and remains...

    Read
  • Tribal instincts

    May 22, 2017

    The workplace is at its best when teams are as close as tribes, but the only way to get there is to retain your talent. Retention is a growing concern, fueled by lower unemployment rates...

    Read
  • Conference call: Richard Maser

    May 01, 2017

    Chairman and CEO of Maser Consulting P.A. (#12 Best Firm Multidiscipline and #16 Hot Firm for 2016), a 650-person firm with 22 offices across eight states. By Liisa Andreassen Correspondent “The most important formula for...

    Read
  • The protected class

    April 10, 2017

    If your firm does not have a well-crafted system for handing out employee bonuses, you run the risk of creating the haves and the have nots. 2016 was a good year in the domestic A/E...

    Read
  • Conference call: Chad Suprenant

    February 06, 2017

    President and CEO of ISG (Hot Firm #58 for 2016) a 200-person architecture, engineering, and environmental planning firm based in Mankato, Minnesota. By Liisa Andreassen Correspondent With the recent acquisition of Green Bay-based Raasch Associates,...

    Read
  • Burnout. Can you avoid it?

    January 09, 2017

    We work a lot of hours and handle a lot of stress, so it’s important to take charge of life, both in and out of the office. How many hours do you work each week?...

    Read
  • All about family

    January 02, 2017

    Michigan firm takes the extra steps to create a family atmosphere, and that translates into employee retention, quality work, and client satisfaction. By TowerPinkster Best Firm #1 Architecture for 2016 Our firm culture is at...

    Read
  • Workload vs. staff

    May 12, 2016

    How do you get a handle on billable hours and overhead without losing yourself in spreadsheets? Rely on the gut instincts of your department managers. I’m honored The Zweig Letter asked me to be a...

    Read
  • Wanted – two kinds of people

    August 26, 2015

    Inspiration is necessary for technical/design professionals and those who manage projects to be successful. ​I’ve been saying for years that having two tracks – one for managerial and sales people, and one for design and...

    Read
  • From the Chairman: Why we all hate timecards

    February 05, 2015

    Have a conversation about project details and fees so you can staff them right and finish work on time, preferably below the allocated fee. On the architecture and engineering professions, we measure everything by time....

    Read
  • Creative recruiting methods you can use now

    January 19, 2009

    I can’t believe the lack of creativity shown by creative companies with respect to their recruiting. Most firms place ads, post openings on job boards, and hire headhunter/recruiting firms. Some firms pay recruitment bonuses to...

    Read
  • Strengthen your Leadership

    May 27, 1996

    One reason the A/E/P and environmental consulting industry is predominated by small, not-so-successful firms is that it has too many weak leaders. A firm can end up with a weak leader for many reasons. The...

    Read
  • Entrepreneurs and management

    September 15, 1993

    With more than 40,000 architecture, engineering and environmental consulting firms in the U.S., most of which have less than 20 people, no one is going to tell me that design professionals aren’t entrepreneurial. If they...

    Read
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