What actually improves PM performance (and what doesn’t)
By Mark Zweig | Better project management isn’t about new systems, it’s about disciplined leadership, clear decisions, and relentless execution of fundamentals.
10 results found for “exceed expectations”
By Mark Zweig | Better project management isn’t about new systems, it’s about disciplined leadership, clear decisions, and relentless execution of fundamentals.
By Mark Zweig | Focus on these things to be more effective when it comes to raising standards for performance.
By Michael Makris | Several of improv’s most fundamental rules are very much related to leadership and professional growth.
By Mark Zweig | Is your firm one that commands top fees and thrives, or one that will struggle to compete and keep up?
By Kathy Nanowski | A strong employee experience leads to a stronger client experience, ensuring sustainable success and differentiation in the market.
By Mark Zweig | 2025 offers opportunities for AEC firms to thrive through responsiveness, strategic metrics, strong banking ties, and workplace honesty.
By Lauren Martin | AEC firms should carefully assess confidentiality clauses in contracts to avoid uninsured risks, especially amid growing cyber threats.
By Kyle Ahern | The Best Firms To Work For survey provides a comprehensive view of the organizational climate across the industry, highlighting achievements and areas for growth.
By Mark Zweig | Are your expectations for your people high enough, or are you letting everyone off the hook?
By Lauren Martin | These clauses represent a real and potentially significant exposure for AEC firms for which there’s no insurance protection.
By Matt Hoying | It’s time to give up employee evaluations and instead commit your focus to the enjoyment and fulfillment employees have with their roles in your company.
By Ying Liu | Organizations must proactively develop strategies to identify and retain top talent.
By Liisa Andreassen | President and CEO of Sunrise Engineering (Fillmore, UT), a full-service professional engineering and consulting firm that has been providing its services since 1978.
By Kart Vaith | Provide added value to your clients and approach every project with an emphasis on building trust and exceeding expectations.
By Liisa Andreassen | Project director at OBMI (Miami, FL), a leading global master planning, architecture, and design firm that has been creating timeless spaces for 85 years.
By Justin Smith | Committing to this will make your firm safer, more resistant to adversity, and change cashflow and profit for the better.
By Liisa Andreassen | Senior principal at Lamar Johnson Collaborative (Chicago, IL), a full-service design and architecture firm committed to enhancing the quality of the human experience.
By Liisa Andreassen | President of KSA (Longview, TX), an industry leader that provides a broad range of engineering, architecture, planning, surveying, and construction management services.
By Yukari Yamahiro | Four back-to-work-archetypes to help leaders better understand what employees want and need as they return to the workplace.
By Mark Zweig | Hiring people who fit in and don’t cause problems is hardly the way to be innovative and really push your business forward.
President of EPS Group (Mesa, AZ), a full-service consulting firm that is dedicated to exceeding expectations.
Chairman and CEO of Nabholz (Conway, AR), a 1,200 person multi-discipline, employee-owned firms whose name has been synonymous with integrity since its founding in 1949.
In the current economic environment, avoid costly payment disputes and counterclaims by choosing clients carefully and staying on top of your receivables and collections.
President of Schaefer Engineering, Inc. (Wentzville, MO), a firm founded on integrity with a commitment to provide quality professional forensic consulting services nationwide.
By John Bray | The value you will add and the time you will save is worth the cost almost every single time.
Founders of HILGARTWILSON (Phoenix, AZ), an exemplary multidisciplinary firm that was formed in the middle of the Great Recession.
They count, so gather your leadership team, find the set of behaviors they admire, and make them part of your mission and vision.
The future AEC workspace will be flexible but more connected than ever, so invest in data bandwidth and mobility.
Most AEC leaders are aware of the common causes of scope creep, but there are also some subtler internal causes to consider.
Is your firm an investment value candidate? If you’re looking to sell, this is the level of value at which you have the most opportunity to maximize your exit.
By John Bray | It’s easy to send texts and emails, but to make a great and lasting impression, frequent phone calls throughout your network are essential.
In our industry, diversity and inclusion are dawning, so seize the day by incorporating an open mindset throughout your firm.
President and CEO of CME (Hot Firm #36 for 2018), an engineering firm headquartered in Connecticut that refuses to be affordable and mediocre. By Liisa Andreassen Correspondent “If we cannot grow fast enough to provide...
Being relevant can be powerful, but it will require you to put down your devices and actively engage with those around you. No doubt you have been in meetings and looked around the room and...
Pre-project analysis is critical if you want strong business development through profitable projects and happy clients. And yes, it’s a process. The Gateway Engineers, Inc. is a full-service civil engineering firm with a diverse group...
We all know it does, but it’s also hard to define, hard to achieve, and if we fail in our pursuit of it, the consequences can be severe. The word “quality” seems to be constantly...
As the outlook for AEC firms remains bright and professional liability insurance rates stay competitive, the time is right to make sure your firm has adequate protection. Things are looking up for design firms. They...
It might be a blunt mantra but it has a broad application across all facets of life and work, including the AEC industry. We all have leaders and figures in our lives who leave an...
Principal at G2 Consulting (Hot Firm #67 for 2016), a 75-person geotechnical, geo-environmental, and construction engineering firm based in Troy, Michigan. By Liisa Andreassen Correspondent “As long as the clients are pleased and the revenues...
Banish profit centers in small to midsize firms. Focus on your people by letting each do what each is best qualified to do. An engineering, architecture or planning professional services firm can be very successful...
If you don’t want scope creep and unforeseen expenses to ruin your profit margins, try improving your estimating process. You planned for your project to make 14 percent, but you end up with 8 percent....
Getting the information you need on how to run your business in a timely manner is an absolute requirement for survival and success in the A/E business today. As business owners this has to be...
Depending on why they left – and what they did while they were gone – it might be a good idea to welcome them back into the fold. It’s not uncommon when sorting through a...
President of CMTA (Hot Firm #2 for 2017), a 250-person consulting engineering firm, and a leader in net-zero energy, based in Louisville, Kentucky. By Liisa Andreassen Correspondent “I think it’s important not to micro-manage people,”...
You can leverage M&A to accelerate strategic shifts and implement your growth strategy, but there are plenty of risks along with the reward. While M&A is not a strategy in and of itself, it is...
CEO of BIG RED DOG Engineering & Consulting (Hot Firm #65 for 2017), a 105-person multi-discipline engineering firm based in Austin, Texas. By Richard Massey Managing Editor “It’s been true since day one and remains...
The workplace is at its best when teams are as close as tribes, but the only way to get there is to retain your talent. Retention is a growing concern, fueled by lower unemployment rates...
Chairman and CEO of Maser Consulting P.A. (#12 Best Firm Multidiscipline and #16 Hot Firm for 2016), a 650-person firm with 22 offices across eight states. By Liisa Andreassen Correspondent “The most important formula for...
If your firm does not have a well-crafted system for handing out employee bonuses, you run the risk of creating the haves and the have nots. 2016 was a good year in the domestic A/E...
President and CEO of ISG (Hot Firm #58 for 2016) a 200-person architecture, engineering, and environmental planning firm based in Mankato, Minnesota. By Liisa Andreassen Correspondent With the recent acquisition of Green Bay-based Raasch Associates,...
We work a lot of hours and handle a lot of stress, so it’s important to take charge of life, both in and out of the office. How many hours do you work each week?...
Michigan firm takes the extra steps to create a family atmosphere, and that translates into employee retention, quality work, and client satisfaction. By TowerPinkster Best Firm #1 Architecture for 2016 Our firm culture is at...
How do you get a handle on billable hours and overhead without losing yourself in spreadsheets? Rely on the gut instincts of your department managers. I’m honored The Zweig Letter asked me to be a...
Inspiration is necessary for technical/design professionals and those who manage projects to be successful. I’ve been saying for years that having two tracks – one for managerial and sales people, and one for design and...
Have a conversation about project details and fees so you can staff them right and finish work on time, preferably below the allocated fee. On the architecture and engineering professions, we measure everything by time....
I can’t believe the lack of creativity shown by creative companies with respect to their recruiting. Most firms place ads, post openings on job boards, and hire headhunter/recruiting firms. Some firms pay recruitment bonuses to...
One reason the A/E/P and environmental consulting industry is predominated by small, not-so-successful firms is that it has too many weak leaders. A firm can end up with a weak leader for many reasons. The...
With more than 40,000 architecture, engineering and environmental consulting firms in the U.S., most of which have less than 20 people, no one is going to tell me that design professionals aren’t entrepreneurial. If they...