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(The following is an excerpt from the book Successful Project Management for A/E/P and Environmental Consulting Firms, by Ernest Burden) Client service. Client-focused. Client-driven. Client-centered. Every A/E/P and environmental consulting firm includes these words in...

I know it sounds corny, but the fact is, a client is precious. They are hard to get and harder to keep happy. We need to treat them as if they are as valuable as...