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• Solving the Ethics and Customer Service Problem

  August 14, 2006

  Somewhere in the journalistic masterpiece known as USA Today during the week of July 17 is a small blurb about business ethics. It was one of their polls that they regularly take. Forgive me for...

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• The customer is not always right

  September 11, 1995

  It is almost heresy in this day and age of “customer service” to say it, but in the A/E/P and environmental consulting business, the customer is not always right. In fact, many times the customer...

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