TZL podcast: The art of client management – Mark Zweig
Jul 13, 2018
In this episode of The Zweig Letter podcast, Randy Wilburn speaks with Mark Zweig about the importance of managing clients for any owner or leader of an AEC firm.There are several keys to effective client management, and Mark lays them out one by one:
You have to be organized effectively for it to work
You can't let just anyone be a principal-in-charge or PM for any specific client
You have to be careful not to impose your values on the client
You have to understand that accessibility is a big area of concern for clients
You have to be proactive
You have to care
Check out all this and more on this episode of The Zweig Letter podcast. You can find the original article HERE.Thanks for listening!
Zweig Group, a four-time Inc. 500/5000 honoree, is the premiere authority in AEC management consulting, the go-to source for industry research, and the leading provider of customized learning and training. Zweig Group specializes in four core consulting areas: Talent, Performance, Growth, and Transition, including innovative solutions in mergers and acquisitions, strategic planning, financial management, ownership transition, executive search, business development, valuation, and more. Zweig Group exists to help AEC firms succeed in a competitive marketplace. The firm has offices in Dallas and Fayetteville, Arkansas.
