TZL podcast: The art of client management – Mark Zweig

Jul 13, 2018

In this episode of The Zweig Letter podcast, Randy Wilburn speaks with Mark Zweig about the importance of managing clients for any owner or leader of an AEC firm. There are several keys to effective client management, and Mark lays them out one by one:
  • You have to be organized effectively for it to work
  • You can't let just anyone be a principal-in-charge or PM for any specific client
  • You have to be careful not to impose your values on the client
  • You have to understand that accessibility is a big area of concern for clients
  • You have to be proactive
  • You have to care
Check out all this and more on this episode of The Zweig Letter podcast. You can find the original article HERE. Thanks for listening! To help out the show:
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Additional information: Contact: Mark Zweig For more information on The Zweig Letter podcast contact Randy Wilburn: twitter: @RandyWilburn Sponsor: Subscribe to The Zweig Letter for free! Click here for a free digital subscription to Civil + Structural Engineer Magazine!

About Zweig Group

Zweig Group, three times on the Inc. 500/5000 list, is the industry leader and premiere authority in AEC firm management and marketing, the go-to source for data and research, and the leading provider of customized learning and training. Zweig Group exists to help AEC firms succeed in a complicated and challenging marketplace through services that include: Mergers & Acquisitions, Strategic Planning, Valuation, Executive Search, Board of Director Services, Ownership Transition, Marketing & Branding, and Business Development Training. The firm has offices in Dallas and Fayetteville, Arkansas.