Editorial: Really know your clients
Hot buttons, communication preferences, politics are just a few elements to know how – or how not – to address. It occurred to me the other day how crucial it is to really know your...
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Hot buttons, communication preferences, politics are just a few elements to know how – or how not – to address. It occurred to me the other day how crucial it is to really know your...
I have often felt that architecture, engineering, planning, and environmental firms pay lip service to the notion that they should keep their best clients happy— and KEEP their best clients clients. It always seems like...